Service Delivery Manager

1 month ago


Udaipur, India Sutherland Full time

Designation: Delivery Manager


Skills: Insurance/BFSI Mandatory with IT skills as mentioned below


If interested please reach out to Rini Bhuri with your updated CV @ riniangel.bhuri@sutherlandglobal.com



  1. Requirements:
  • Overall 12+ years of experience, of which at last 3 years as project manager and at least 5 years in Insurance domain
  • Must have delivered development and support engagements in Insurance domain ( P&C and health ).
  • Understanding of P&C Insurance domain flows in detail
  • Minimum 2 years UAE experience
  • Ability to lead teams and manage stakeholders
  • Understanding of ITIL and application support process. Good in project estimation
  • Proven skill to track project deliverables, identify and manage project risks proactively



  1. Core responsibilities
  • Hands on working experience delivering successful projects using Agile/Scrum/Waterfall methodologies for development initiatives and execute RUN engagements based on ITIL framework
  • Ability to apprehend issues in applications through better problem management
  • Assist the Program manager in all project related matters including project design, planning, and delivery.
  • Manage, monitor and track projects in order to ensure the project is OTOBOS at all times
  • Identify and mitigate project risks proactively
  • Tracking project plan(s) and maintain necessary artifacts
  • Highlight risks & issues proactively & work towards mitigating risks & close issues
  • Define clearly the roles & responsibilities of the project team members to ensure no ambiguity in their expectations.


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