Tata Tele Business Services

4 days ago

Hyderabad, India Tata Tele Business Services Full time

Team Member - IT Application Responsibilities:- Application Operations & Support- Monitor, manage, and maintain business-critical applications ensuring high availability and reliability.- Perform daily health checks, job monitoring, and incident resolution within defined SLAs.- Troubleshoot application and integration issues; perform root cause analysis (RCA) for recurring problems.- Coordinate with development and infrastructure teams for issue resolution and release deployments.- Participate in application deployments, upgrades, and patch management activities.- Manage batch jobs, application logs, and process automation tasks.Incident, Change, and Problem Management:- Log, track, and resolve incidents and service requests through ITSM tools (e.g., ServiceNow, Remedy, Jira).- Ensure proper documentation and escalation of incidents as per defined processes.- Participate in post-incident reviews and contribute to continuous improvement initiatives.- Assist in implementing change management processes for production and non-production systems.Monitoring & Performance Management:- Utilize monitoring tools to proactively identify performance or stability issues.- Work closely with application owners to ensure system tuning and optimization.- Maintain and support integration points between applications, middleware, and databases.Documentation & Compliance:- Maintain runbooks, configuration documents, SOPs, and support knowledge bases.- Ensure adherence to security, audit, and compliance standards for applications and environments.- Support internal and external IT audits by providing evidence and & Stakeholder Management:- Work with cross-functional teams including development, QA, infrastructure, and business users to support releases and application enhancements.- Communicate clearly with end-users and stakeholders on incident status, impact, and resolution.Required Qualifications & Skills:- Bachelors degree in Computer Science, Information Technology, or a related discipline.- 3 to 7 years of experience in IT Application Support / Application Operations / Production Support.- Hands-on experience supporting enterprise applications (custom-built or off-the-shelf).- Strong understanding of application architecture, databases (SQL/Oracle), APIs, and middleware.- Experience with monitoring tools (e.g., AppDynamics, Dynatrace, SolarWinds, Nagios, Splunk).- Familiarity with ITIL processes (Incident, Problem, and Change Management).- Basic understanding of scripting (PowerShell, Python, or Shell) for automation.- Exposure to Windows/Linux server environments, cloud applications (Azure/AWS), and networking fundamentals.- Strong analytical, troubleshooting, and communication skills.Preferred / Nice-to-Have Skills:- Experience in banking, telecom, or large-scale enterprise application ecosystems.- Knowledge of CI/CD pipelines, DevOps tools, and automation frameworks.- Experience working with microservices or containerized environments (Docker, Kubernetes).- Exposure to ServiceNow or similar ITSM tools (ref:iimjobs.com)

  • Tata Tele

    4 days ago

    Hyderabad, India Tata Tele Business Services Full time

    Job Title : Manager IT Operations (Smartflo)Department : Information TechnologyLocation : Hyderabad, Telangana, IndiaReports To : Head of IT Operations / Senior Manager ITAbout Tata Teleservices / Tata Tele Business Services : Tata Tele Business Services (TTBS) is a leading provider of connectivity and communication solutions for businesses in India.Our...

  • Tata Tele

    4 days ago

    Hyderabad, India Tata Tele Business Services Full time

    Job Description :- Overall experience 10 to 15 years.- Incident and Problem Management, Respond to and resolve escalated end user-related incidents and issues in a timely manner.- Handle internal and external IT audits and compliances related to End User Management.- Manage end user security & services (MS O365,Proxy,DLP,AV,OS Patch,AD,Access).- Manage...

  • Tata Tele Business Services

    2 days ago

    Hyderabad, India Tata Tele Business Services Full time

    Head - IT Infrastructure Leadership & Planning:- Define and execute the IT infrastructure roadmap aligned with business and digital transformation goals.- Lead the strategy for on-premises, hybrid, and cloud infrastructure modernization.- Manage budgeting, vendor relationships, technology procurement, and cost optimization.- Drive innovation in IT operations...

  • Tata Tele Business Services

    10 hours ago

    Hyderabad, India Tata Tele Business Services Full time

    - Business Analysis & Requirements Management- Lead end-to-end business analysis activities for strategic projects, from ideation to delivery.- Collaborate with business stakeholders to understand goals, processes, and system requirements.- Gather, document, and manage business, functional, and non-functional requirements.- Develop detailed Business...

  • Team Member- Service Delivery

    7 days ago

    Hyderabad, Telangana, India Tata Tele Business Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob responsibilityResponsible for providing technical support for Service Delivery of Transmission Network.Ensuring proper troubleshooting and resolutionKey Responsibilities include: -Service Delivery & Change Management: Configurations for Transmission NetworkEnsure proper Troubleshooting in co-ordination with FO, TAC, Vendor, customer and...

  • Tata Tele

    10 hours ago

    Hyderabad, India Tata Tele Business Services Full time

    Description :Key Responsibilities :- Define and execute the IT infrastructure roadmap aligned with business and digital transformation goals.- Lead the strategy for on-premises, hybrid, and cloud infrastructure modernization.- Manage budgeting, vendor relationships, technology procurement, and cost optimization.- Drive innovation in IT operations through...

  • Samartflo Workload Manager

    6 days ago

    Hyderabad, India Tata Tele Business Services Full time

    Job Description Job Description Job Title: Manager - IT Operations (Smartflo) Department: Information Technology Location: Hyderabad, Telangana, India Reports To: Head of IT Operations / Senior Manager - IT About Tata Teleservices / Tata Tele Business Services: Tata Tele Business Services (TTBS) is a leading provider of connectivity and communication...

  • Team Member

    5 days ago

    Hyderabad, Telangana, India Tata Tele Business Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job DescriptionJob responsibilityResponsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data productsResponsible for handling personal KPIs/KRAsTeam player, Tech SavvyResponsible for high level of customer focusHaving a strong hold on telecom products of leased line and...

  • Team Member

    1 week ago

    Hyderabad, Telangana, India Tata Tele Business Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job DescriptionOverall experience 10 to 15 years.Incident and Problem Management, Respond to and resolve escalated end user-related incidents and issues in a timely mannerHandle internal and external IT audits and compliances related to End User ManagementManage end user security & services (MS O365,Proxy,DLP,AV,OS Patch,AD,Access)Manage Collaboration...

  • Samartflo Workload Manager

    1 week ago

    Hyderabad, Telangana, India Tata Tele Business Services Full time ₹ 12,00,000 - ₹ 25,00,000 per year

    Job DescriptionJob Title:Manager - IT Operations (Smartflo)Department:Information TechnologyLocation:Hyderabad, Telangana, IndiaReports To:Head of IT Operations / Senior Manager - ITAbout Tata Teleservices / Tata Tele Business Services:Tata Tele Business Services (TTBS) is a leading provider of connectivity and communication solutions for businesses in...