Team Member- Service Delivery

1 week ago

Hyderabad, Telangana, India Tata Tele Business Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description
Job responsibility

  • Responsible for providing technical support for Service Delivery of Transmission Network.
  • Ensuring proper troubleshooting and resolution
  • Key Responsibilities include: -
  • Service Delivery & Change Management: Configurations for Transmission Network
  • Ensure proper Troubleshooting in co-ordination with FO, TAC, Vendor, customer and planning to resolve the issue,
  • Understanding customer requirements as per planning document and provision in ECI, Nokia and Tejas Network
  • MIS: Maintaining/preparing DSR and other relevant data.
  • Maintaining network parameters i.e Topology Label, circuit parameters , Bandwidth , TCI , AMS detail , etc as per standard
  • Support to Disconnection Team for service disconnection and freed up Bandwidth
  • Ensuring guidelines and process to be followed for each Network delivery and Network change management.
  • Ensuring provisioning for service improvement suggested by stakeholders
  • Ensuring support to Revenue Assurance Audit
  • Candidate should possess strong technical skills in SDH and Packet network.
  • Candidate should be well versed with process workflow and follow guidelines
  • Candidates should possess good communication skills.
  • Candidate should get adapted with new process ,Tools and Network elements
  • Candidate should be good and fast learner to quickly understand the new network /product/ customer services,etc
  • Candidates should be open for shift work, including nights and weekends.

Span of control:
TTL NOC

Key Customer
NOC, NW Planning, FO, Revenue Assurance , Service Delivery SME and Carrier -RDE, Governance

Necessary Preferred
Skills

  • Over 3 to 10+ years of experience in SDH and OTN Transmission domain.
  • Strong understanding of project management, customer service, and technical knowledge of Transmission core network elements e.g ECI, Nokia and Tejas
  • Excellent problem-solving, Decision making and communication skills.
  • Hands on Experience of Report preparation & publishing
  • Analytical skills
  • Collaborative approach
  • Fast Learner
  • Strong Technical knowledge on SDH and Packet Transmission Network
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.
  • Innovative thinking for analysing customer issues and resolution.

Qualification
B.E./B.Tech (Telecom/Communication/Instrumental)

Overall Work Experience
Over 3 to 10 + years of experience

Behavioural Attributes

  • Positive thinking
  • Willingness to work in a competitive environment.
  • Customer centric
  • Team player
  • Good listener

About Us
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country's leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead
We are India's leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

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