SDM (Service delivery management)

1 week ago

Hyderabad, Telangana, India TCP Corps Full time ₹ 8,00,000 - ₹ 24,00,000 per year
Immediate joiners // Shift Timings - (2:00pm to 10:00 Pm ) / 10:00PM to 7:00AM)
Service levels. · Support to implement new processes, platforms, services, tracking, and driving efficiencies. · Reporting: Weekly, Monthly and Quarterly for service delivery. · Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables. · Be a people manager to coach, counsel, identify manpower needs, recruit, develop and motivate employees. · Drive productivity and continuous improvement initiatives to improve efficiency in the workplace. · Connecting with key business stakeholders to understand their requirements and using this understanding to support design of solutions to ultimately support business. · Work closely with members of the team and other stakeholders to review and restructure processes and platforms to ensure we're operating at scale · Deep understanding of service management principles, frameworks (such as ITIL), and best practices. · Must be able to coordinate well between teams and technical experts. · Ensure services are delivered efficiently and meet business needs. · Client Relationship Management: · Build strong interpersonal relationships with internal clients. · Communicate effectively with stakeholders to understand their requirements and expectations. · Address client concerns promptly and maintain client satisfaction. · Lead project teams responsible for service delivery. · Key Performance Indicator (KPI) Tracking: · Define and track KPIs related to service quality, response time, and customer satisfaction. · Use data-driven insights to make informed decisions and drive continuous improvement. · Proven experience in service delivery management. · Excellent communication and leadership skills.

  • SAP SDM Consultant

    5 days ago

    Hyderabad, Telangana, India IDESLABS PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    SAP SDM with extensive ASM experienceSAP SDM with managing large ASM engagement and engage customer in technical discussion.Well versed with Operation, SLA, Productivity , optimization , RCA, Problem managementSAP SDM with Finance areas would be preferred but not mandatory.

  • ITSM Service Delivery Manager for SRE Team

    1 week ago

    Hyderabad, Telangana, India Ness Digital Engineering Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Description Position at Ness Digital Engineering (India) Private Limited The Role: Service Delivery Manager The Location: Hyderabad, India The Team:   The SPGI Ratings SRE Service Delivery Manager (SDM) role has process oversight, governance and execution management of the ITSM framework within the division.  SDMs play a pivotal role in optimizing...

  • Sap Sdm Consultant

    1 week ago

    Hyderabad, Telangana, India Adv Techminds Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Below is the JD for SAP SDM role we have Experiance : 5-12 yrsKey Responsibilities: Design, configure, and implement SAP S4SCSD Secondary Distribution Management solutions. Work closely with business stakeholders to gather requirements and translate them into SAP solutions. Develop and enhance custom objects using ABAP Object-Oriented Programming....

  • Senior Service Delivery Manager

    3 days ago

    Hyderabad, Telangana, India Aptimized Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Senior Service Delivery ManagerLocation:Hyderabad, IndiaReports to:CTODepartment:Global Delivery, Service Delivery GroupBudget/Revenue Responsibility:YesTeam Size:100+ indirect reportsPosition SummaryTheSenior Service Delivery Manageris a senior leadership role within theGlobal Deliverydepartment at Aptimized, responsible for managing all aspects of project...

  • Director, Service Delivery Management

    3 days ago

    Hyderabad, Telangana, India NTT Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Director,...

  • Director, Service Delivery Management

    3 days ago

    Hyderabad, Telangana, India NTT DATA Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Director,...

  • Client Delivery Executive

    7 days ago

    Hyderabad, Telangana, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Client Delivery Executive Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your...

  • Senior Software Development Manager

    3 weeks ago

    Hyderabad, Telangana, India, Telangana Kotak Mahindra Bank Full time

    What we offer:Our mission is – Building trust. Our customer's trust in us is not merely about the safety of their assets but also about how dependable our digital offerings are. That’s why, we at Kotak Group are dedicated to transforming banking by imbibing a technology-first approach in everything we do, with an aim to enhance customer experience by...

  • Delivery Manager – Trust

    5 days ago

    Hyderabad, Telangana, India GBIT (Global Bridge InfoTech Inc) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The SDM(Service Delivery Manager) will oversee all Trust & Safety and Mystery / Secret Shopping programs to ensure compliance for payment card brands including Visa, MasterCard, American Express, and Discover.Responsibilities span across high-risk categories such as Gambling, Pharma, Adult Content, Intellectual Property (IP) Infringement, Scams, and other...

  • Platform Product Manager – Service Delivery/Over the Air

    7 days ago

    Hyderabad, Telangana, India Talent21 Management Shared Services Pvt. ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As a Platform Product Manager Service Delivery and OTA Platforms within the Software Organization, you will be responsible for your product's vision, strategy, and roadmap. You will be working closely with cross functional products and business stakeholders to ensure the platform supports their features and is easily adaptable to future customer needs. You...