Incident Manager IV
4 weeks ago
Role Purpose:As Incident Manager IV, you will be the link between our Support, Engineering, and Infrastructure teams. You will enhance the customer experience by organizing and driving the investigation of production issues in our SaaS application, which consists of Spring-based microservices, ML models, and data pipelines hosted within AWS infrastructure. You will report findings to Engineering, Support, and other stakeholders. In doing so, you will also positively impact the overall product quality.This is an engineering-focused role, not a management position.Role Value:Your work will directly contribute to greater customer satisfaction by ensuring timely communication and resolution of product issues. You will also support Sales teams by providing technical insights about our infrastructure in customer RFPs.Key Responsibilities- Investigate production issues raised by customers, Support, and Engineering - Act as a liaison between Support and Engineering to facilitate issue resolution, root cause analysis (RCA), and implementation of improvements - Create and track progress of problem tickets in Jira - Generate incident analysis reports with Engineering teams - Perform log file analysis using Datadog - Debug basic REST API calls for investigations - Execute SQL database queries to gather insights for issue investigations - Create and update knowledge base articles in Confluence - Participate in security audits (PCI DSS, ISO 27001, SOC2) and prepare supporting evidenceSkills & QualificationsMust-Have Skills:- 8+ years of IT experience (SRE, Sysadmin, Developer, QA, Technical Support, or similar) - University degree in a relevant field - Strong analytical, problem-solving, and collaboration skills - Good understanding of cloud-hosted application architectures - Data analysis skills — ability to create and interpret dashboards to separate real issues from false positives - Familiarity with project management and documentation tools such as Jira and Confluence - Excellent verbal and written communication skills in English - Solid knowledge of cloud (preferably AWS) infrastructure components - Experience with REST APIs and tools such as Postman - Experience with logging/monitoring tools such as Kibana and Datadog - Proficiency in SQL, Linux, and Networking - Eagerness to continuously learn new technical skills
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Incident Manager IV
3 weeks ago
New Delhi, India Talentoj Full timeRole Purpose: AsIncident Manager IV , you will be the link between our Support, Engineering, and Infrastructure teams. You will enhance the customer experience by organizing and driving the investigation of production issues in our SaaS application, which consists of Spring-based microservices, ML models, and data pipelines hosted within AWS infrastructure....
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Incident Manager
3 weeks ago
New Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. - Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. - Manage the end-to-end incident...
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Incident Manager
3 weeks ago
New Delhi, India Adani Enterprises Limited Full timeThe Security Operations & Incident Response professional will be responsible for orchestrating enterprise-wide incident response strategies across both OT and IT environments. The role demands deep operational expertise, the ability to coordinate with threat intelligence, forensics, red/blue teams, and the vision to continuously evolve detection and response...
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Major Incident Manager
6 days ago
New Delhi, India Tata Consultancy Services Full timeTCS hiring!!Role: MIMLocation: BangaloreExperience: 4-6Must Have:• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement- Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)- Owneing the Major incident...
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ServiceNow Incident Management
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS is Hiring ServiceNow Incident Management For Kolkata locationExperience : 4 - 6 yearsMode of interview: VirtualLocation : KolkataJOB DESCRIPTION:Must have:- Excellent communication and customer handling skills - Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions....
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ServiceNow Incident Management
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS is Hiring ServiceNow Incident Management For Kolkata locationExperience: 4 - 6 yearsMode of interview : VirtualLocation: KolkataJOB DESCRIPTION: Must have: Excellent communication and customer handling skills Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions....
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Incident Manager
3 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident manager
1 week ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident manager
1 week ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Major Incident Manager
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring forMajor Incident SME!!Experience:4-6 years Location:Kolkata Date of Interview:08-Oct-2025(Wednesday) Mode of Interview:Virtual Required Technical Skillset: Excellent communication and customer handling skills Knowledge of investigation to determine the root cause of major incidents, identifying...
