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Assistant Manager

3 months ago

Chennai, India LuxUnlock Private Villas Full time

The Assistant Manger – Hospitality - Villa Operations is tasked with assisting the Operations Manager in -managing the villas and teams across locations, coordinating for the guests experience during their stay and coordinating for all tracking and collating of expenses from locations. 


Location base for the Assistant Manager - Villa Operations:

Chennai  – Head office on Chamiers Road.  In Office job.


Experience:

·     A background in hospitality, travel or tourism sectors is a must.

·     Extremely good English (spoken and written skills). Spoken Tamil and Hindi skills.

·     Extremely good MS word and excel skills.

·     An orientation to details and problem solving.

·     Ability to travel to various villas as needed.

·     Comfortable with basic maths – addition, subtraction, percentages.


As Associate Manager Operations you will need to:

  • Familiarize yourself with the properties in our portfolio in the region.
  • Build relationships with the staff in each villa and location and oversee and guide them as needed.
  • Track bookings calendar by villa and work with Location Hosts and villa teams for fulfilling bookings.
  • Coordinate with Sales to track guest bookings requests and coordinate with Locations accordingly.
  • Track guest stay and coordinate between guests and Location teams as needed.
  • Interact with guests pre arrival, during stay and post as needed to ensure a smooth experience for guests.
  • Collate extras payable by guests at end of stay and present as per processes.
  • Coordinate with back office for accounting of extra payments.
  • Track villa maintenance as per processes.
  • Work with vendors for collateral for villas.
  • Maintain inventory of various collateral and reorder as needed.
  • Assist the Operations Manager on all and any operations related work.
  • Coordinate with Locations to get in weekly expenses and collate them for back office.