Customer Success Executive

4 days ago

Bengaluru, India Recro Full time

Hiring Now: Partner Success Specialist / Customer Success ManagerLocation: Bangalore (Prestige Tech Park, Kadubeesanhalli)Work Mode: Hybrid – 3 Days From OfficeShift: Night shift (6:30 PM to 3:30 AM IST) supporting US business hoursPerks: Both way cab service | Dinner ProvidedAre you passionate about supporting educators and driving customer success? Join our dynamic team as a Partner Success Specialist, where you will be the key point of contact for educators using multiple products and services across the US. Help shape their experience by providing proactive implementation support, resolving challenges, and enabling success at scale.What You'll Do:Deliver proactive and responsive support to educator partners using our products and servicesManage multiple small implementations with efficiency and careUtilize account support plans and data insights to improve implementation healthGuide educators in leveraging student data to maximize learning outcomesBuild strong relationships fostering renewals and identifying growth opportunitiesCollaborate with internal teams to ensure best-in-class service deliverySupport pilot programs and implement strategic initiativesWhat We’re Looking For:Associate’s degree or equivalent experience; Bachelor’s preferred (Education, Marketing, Business)1+ year in customer service, sales, teaching, or related fieldsProficient in Outlook, Salesforce.com, Microsoft Office (Excel, Word, PowerPoint)Excellent communication, problem-solving, and organizational skillsAbility to work independently and collaboratively in a fast-paced environmentExperience in K-12 education, customer success, or virtual customer support is a plusWhy Join Us:Impact educators and learners on a large scale with innovative educational solutionsSupportive work culture with a commitment to Diversity, Equity, and InclusionCompetitive compensation with night shift allowance and transportation benefitsReady to make a difference? Apply now to be a part of a team dedicated to educational success and partner excellence

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