Customer Support Team Lead
1 hour ago
About EverstylishEverstylish is a fashion company based in Gurugram that brings the latest fashion of the best quality at affordable prices. Everstylish aims to bring a smile to customers' faces with every package. The company believes that fashion is a way to make individuals feel beautiful and confident and strives to spread happiness every day. Everstylish hopes to continue growing and fulfilling its vision with the support of customers.Job Summary:We are seeking a highly motivated and experiencedCustomer Support Team Leadto oversee our support team and ensure exceptional service delivery. The ideal candidate will have strong leadership skills, a customer-centric mindset, and the ability to drive efficiency and quality in customer support operations.Key Responsibilities: Supervise and mentor a team of customer support representatives, providing guidance and training (10-12 team size). Monitor team performance, set goals, and implement strategies to enhance efficiency and customer satisfaction. Handle escalated customer issues and resolve them promptly with a focus on service excellence. Develop and maintain customer service policies, procedures, and best practices. Collaborate with other departments to streamline support processes and enhance the customer experience. Analyze customer feedback and support metrics to identify trends and areas for improvement. Conduct regular team meetings and performance reviews to ensure continuous development. Manage the scheduling and workload distribution of the team to maintain optimal coverage. Ensure compliance with company policies and industry regulations.Qualifications and Skills:Bachelor's degree in Business, Communications, or a related field preferred. 3+ years of experience in customer support, with at least 1 year in a leadership role. Strong problem-solving and conflict-resolution skills. Excellent verbal and written communication skills. Proficiency in CRM systems and customer support tools. Ability to work in a fast-paced environment and manage multiple priorities. A customer-focused approach with a passion for delivering outstanding service.
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Customer Support Team Lead
2 hours ago
New Delhi, India Pine Labs Full timeJob Title: Customer Support Team Lead Location:Bangalore Department:Customer Experience / Support Reports To:Helpdesk Manager Employment Type:Full-TimeJob Summary: We are seeking a proactive and experiencedCustomer Support Team Leadto manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal...
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Customer Support Team Lead
3 weeks ago
New Delhi, India Live Connections Full timeGreetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: AmeerpetWork mode – Hybrid after 3 monthsInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation - Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper - Process Experience: Domestic...
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Customer Support Team Lead
3 weeks ago
New Delhi, India Live Connections Full timeGreetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: Ameerpet -HyderabadLanguages :- Telugu, Hindi, EnglishWork mode – Hybrid after 3 months bases on Team performanceInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation - Experience: Minimum 2–4 years overall, with at...
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Customer Support Specialist
2 weeks ago
Delhi, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Specialist
2 weeks ago
Delhi, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Team Lead
3 weeks ago
New Delhi, India ManageArtworks Full timeAbout companyManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.Role...
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Team Lead
4 weeks ago
New Delhi, India ManageArtworks Full timeAbout companyManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.Role...
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Team Lead
3 weeks ago
New Delhi, India ManageArtworks Full timeAbout companyManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.Role...
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Customer Service Team Lead
4 days ago
New Delhi, India Westbury Kommerce Full timePosition Title: Customer ServiceEducation: Graduate / PostgraduateExperience: 10 yearsLocation: BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...
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Customer Support Lead
2 weeks ago
New Delhi, India The Economic Times Full timeJob Role-Customer Support LeadJob Location-Noida Experience Required-4 to 7 YearsAbout Times InternetAt Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and...
