Team Lead
3 days ago
About companyManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.Role & responsibilities Own end-to-end customer support for our V7 SaaS product, ensuring timely resolution of queries and issues. Define, document, and continuously improve support processes, including ticketing, escalation, and resolution workflows. Act as the primary point of contact for strategic customers, maintaining strong relationships and proactively addressing concerns. Collaborate with Engineering teams to provide feedback from customers and help prioritize product enhancements. Track, analyze, and report on support metrics (response time, resolution time, CSAT, etc.) to drive continuous improvement. Develop knowledge base articles, FAQs, and other self-service resources for customers. Train internal teams and new hires on product functionality and support processes. Build and manage a high-performing support team (if required in the future).Preferred candidate profile 5+ years of experience in customer support or customer success, preferably in SaaS or B2B software. Proven experience in defining support processes and workflows. Strong relationship management skills; able to handle strategic and high-value customers. Excellent communication and interpersonal skills. Analytical mindset to monitor metrics and identify areas for improvement. Hands-on familiarity with support tools (Zendesk, Freshdesk, Jira Service Desk, or equivalent). Experience working closely with Product and Engineering teams is a plus.
-
Copy Lead
2 weeks ago
New Delhi, India Team Pumpkin Full timeAbout Us:Team Pumpkin is a vibrant and forward-thinking marketing agency committed to producing compelling and effective campaigns. We are looking for a talented and strategic Copy Lead to join our creative team. This is an opportunity to work in a dynamic environment where your words will shape the voice of leading brands.Role & Responsibilities:As the Copy...
-
Copy Lead
2 weeks ago
New Delhi, India Team Pumpkin Full timeAbout Us: Team Pumpkinis a vibrant and forward-thinking marketing agency committed to producing compelling and effective campaigns. We are looking for a talented and strategicCopy Leadto join our creative team. This is an opportunity to work in a dynamic environment where your words will shape the voice of leading brands.Role & Responsibilities: As theCopy...
-
Business lead Manager
2 weeks ago
New Delhi, India team unstoppablesid Full timeCompany DescriptionAt the forefront of the fitness industry, our company operates through two powerhouse brands:Unicore™ – Our premium gym and sportswear line for men and women, designed for performance, comfort, and style. From hardcore athletes to everyday fitness lovers, Unicore™ delivers apparel that works as hard as you do.Team Unstoppable™ –...
-
Team Lead
3 days ago
New Delhi, India Voitekk Softsol Pvt Ltd Full timeCompany DescriptionVoitekk Softsol Pvt. Ltd. is a well-established business solutions company providing IT Infrastructure development and support, headset supplies, software development, Dialer software products, networking and telecom solutions, and Business Process Management (BPM/BPO). Since its inception in 2008, Voitekk Softsol has combined leading-edge...
-
Team Lead
1 day ago
New Delhi, India Voitekk Softsol Pvt Ltd Full timeCompany Description Voitekk Softsol Pvt. Ltd. is a well-established business solutions company providing IT Infrastructure development and support, headset supplies, software development, Dialer software products, networking and telecom solutions, and Business Process Management (BPM/BPO). Since its inception in 2008, Voitekk Softsol has combined...
-
Team Lead
2 weeks ago
New Delhi, India True Probe Full timeTeam Lead – Full Stack EngineerRemote |₹45–₹60 LPA |6+ Years ExperienceAbout TrueProbe :At TrueProbe, we’re redefining the future of employment verification.Our AI-driven platform makes background verification fast, simple, and fraud-proof—empowering companies to hire with confidence. We seamlessly integrate with leading ATS platforms like...
-
Lead - Account Management
2 weeks ago
New Delhi, India Team Pumpkin Full timeROLE OVERVIEW As theLead – Account Management , you will be the strategic driver behind key client relationships, overseeing Account Managers and ensuring exceptional service delivery. This role demands strong leadership, client-handling expertise, and a proactive mindset to foster business growth. You will serve as the bridge between clients and internal...
-
Team Lead
2 weeks ago
New Delhi, India True Probe Full timeTeam Lead – Full Stack Engineer Remote | ₹45–₹60 LPA | 6+ Years Experience About TrueProbe :At TrueProbe , we’re redefining the future of employment verification . Our AI-driven platform makes background verification fast, simple, and fraud-proof —empowering companies to hire with confidence. We seamlessly integrate with leading ATS platforms...
-
Team Lead
2 weeks ago
New Delhi, India True Probe Full timeTeam Lead – Full Stack Engineer📍Remote | 💰 ₹45–₹60 LPA | 🕒 6+ Years ExperienceAbout TrueProbe :At TrueProbe, we’re redefining the future of employment verification.Our AI-driven platform makes background verification fast, simple, and fraud-proof—empowering companies to hire with confidence. We seamlessly integrate with leading ATS...
-
Team Lead
2 weeks ago
New Delhi, India True Probe Full timeTeam Lead – Full Stack Engineer📍Remote | 💰 ₹45–₹60 LPA | 🕒 6+ Years ExperienceAbout TrueProbe :At TrueProbe, we’re redefining the future of employment verification.Our AI-driven platform makes background verification fast, simple, and fraud-proof—empowering companies to hire with confidence. We seamlessly integrate with leading ATS...
