Team Lead
5 days ago
About companyManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.Role & responsibilities- Own end-to-end customer support for our V7 SaaS product, ensuring timely resolution of queries and issues. - Define, document, and continuously improve support processes, including ticketing, escalation, and resolution workflows. - Act as the primary point of contact for strategic customers, maintaining strong relationships and proactively addressing concerns. - Collaborate with Engineering teams to provide feedback from customers and help prioritize product enhancements. - Track, analyze, and report on support metrics (response time, resolution time, CSAT, etc.) to drive continuous improvement. - Develop knowledge base articles, FAQs, and other self-service resources for customers. - Train internal teams and new hires on product functionality and support processes. - Build and manage a high-performing support team (if required in the future).Preferred candidate profile- 5+ years of experience in customer support or customer success, preferably in SaaS or B2B software. - Proven experience in defining support processes and workflows. - Strong relationship management skills; able to handle strategic and high-value customers. - Excellent communication and interpersonal skills. - Analytical mindset to monitor metrics and identify areas for improvement. - Hands-on familiarity with support tools (Zendesk, Freshdesk, Jira Service Desk, or equivalent). - Experience working closely with Product and Engineering teams is a plus.
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Copy Lead
2 weeks ago
New Delhi, India Team Pumpkin Full timeAbout Us:Team Pumpkin is a vibrant and forward-thinking marketing agency committed to producing compelling and effective campaigns. We are looking for a talented and strategic Copy Lead to join our creative team. This is an opportunity to work in a dynamic environment where your words will shape the voice of leading brands.Role & Responsibilities:As the Copy...
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Copy Lead
2 weeks ago
New Delhi, India Team Pumpkin Full timeAbout Us: Team Pumpkinis a vibrant and forward-thinking marketing agency committed to producing compelling and effective campaigns. We are looking for a talented and strategicCopy Leadto join our creative team. This is an opportunity to work in a dynamic environment where your words will shape the voice of leading brands.Role & Responsibilities: As theCopy...
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Business lead Manager
2 weeks ago
New Delhi, India team unstoppablesid Full timeCompany DescriptionAt the forefront of the fitness industry, our company operates through two powerhouse brands:Unicore™ – Our premium gym and sportswear line for men and women, designed for performance, comfort, and style. From hardcore athletes to everyday fitness lovers, Unicore™ delivers apparel that works as hard as you do.Team Unstoppable™ –...
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Team Lead
3 days ago
New Delhi, India Voitekk Softsol Pvt Ltd Full timeCompany DescriptionVoitekk Softsol Pvt. Ltd. is a well-established business solutions company providing IT Infrastructure development and support, headset supplies, software development, Dialer software products, networking and telecom solutions, and Business Process Management (BPM/BPO). Since its inception in 2008, Voitekk Softsol has combined leading-edge...
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Team Lead
1 day ago
New Delhi, India Voitekk Softsol Pvt Ltd Full timeCompany Description Voitekk Softsol Pvt. Ltd. is a well-established business solutions company providing IT Infrastructure development and support, headset supplies, software development, Dialer software products, networking and telecom solutions, and Business Process Management (BPM/BPO). Since its inception in 2008, Voitekk Softsol has combined...
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Lead - Account Management
2 weeks ago
New Delhi, India Team Pumpkin Full timeROLE OVERVIEW As theLead – Account Management , you will be the strategic driver behind key client relationships, overseeing Account Managers and ensuring exceptional service delivery. This role demands strong leadership, client-handling expertise, and a proactive mindset to foster business growth. You will serve as the bridge between clients and internal...
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Team Lead
2 weeks ago
New Delhi, India True Probe Full timeTeam Lead – Full Stack EngineerRemote |₹45–₹60 LPA |6+ Years ExperienceAbout TrueProbe :At TrueProbe, we’re redefining the future of employment verification.Our AI-driven platform makes background verification fast, simple, and fraud-proof—empowering companies to hire with confidence. We seamlessly integrate with leading ATS platforms like...
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Team Lead
2 weeks ago
New Delhi, India True Probe Full timeTeam Lead – Full Stack Engineer Remote | ₹45–₹60 LPA | 6+ Years Experience About TrueProbe :At TrueProbe , we’re redefining the future of employment verification . Our AI-driven platform makes background verification fast, simple, and fraud-proof —empowering companies to hire with confidence. We seamlessly integrate with leading ATS platforms...
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Team Lead
2 weeks ago
New Delhi, India True Probe Full timeTeam Lead – Full Stack Engineer📍Remote | 💰 ₹45–₹60 LPA | 🕒 6+ Years ExperienceAbout TrueProbe :At TrueProbe, we’re redefining the future of employment verification.Our AI-driven platform makes background verification fast, simple, and fraud-proof—empowering companies to hire with confidence. We seamlessly integrate with leading ATS...
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Team Lead
2 weeks ago
New Delhi, India True Probe Full timeTeam Lead – Full Stack Engineer📍Remote | 💰 ₹45–₹60 LPA | 🕒 6+ Years ExperienceAbout TrueProbe :At TrueProbe, we’re redefining the future of employment verification.Our AI-driven platform makes background verification fast, simple, and fraud-proof—empowering companies to hire with confidence. We seamlessly integrate with leading ATS...
