Team Lead
4 weeks ago
About companyManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.Role & responsibilities- Own end-to-end customer support for our V7 SaaS product, ensuring timely resolution of queries and issues. - Define, document, and continuously improve support processes, including ticketing, escalation, and resolution workflows. - Act as the primary point of contact for strategic customers, maintaining strong relationships and proactively addressing concerns. - Collaborate with Engineering teams to provide feedback from customers and help prioritize product enhancements. - Track, analyze, and report on support metrics (response time, resolution time, CSAT, etc.) to drive continuous improvement. - Develop knowledge base articles, FAQs, and other self-service resources for customers. - Train internal teams and new hires on product functionality and support processes. - Build and manage a high-performing support team (if required in the future).Preferred candidate profile- 5+ years of experience in customer support or customer success, preferably in SaaS or B2B software. - Proven experience in defining support processes and workflows. - Strong relationship management skills; able to handle strategic and high-value customers. - Excellent communication and interpersonal skills. - Analytical mindset to monitor metrics and identify areas for improvement. - Hands-on familiarity with support tools (Zendesk, Freshdesk, Jira Service Desk, or equivalent). - Experience working closely with Product and Engineering teams is a plus.
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Team Lead
3 weeks ago
New Delhi, India Voitekk Softsol Pvt Ltd Full timeCompany DescriptionVoitekk Softsol Pvt. Ltd. is a well-established business solutions company providing IT Infrastructure development and support, headset supplies, software development, Dialer software products, networking and telecom solutions, and Business Process Management (BPM/BPO). Since its inception in 2008, Voitekk Softsol has combined leading-edge...
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Team Lead
3 weeks ago
New Delhi, India Voitekk Softsol Pvt Ltd Full timeCompany Description Voitekk Softsol Pvt. Ltd. is a well-established business solutions company providing IT Infrastructure development and support, headset supplies, software development, Dialer software products, networking and telecom solutions, and Business Process Management (BPM/BPO). Since its inception in 2008, Voitekk Softsol has combined...
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Team Lead
1 week ago
New Delhi, India Valkyrie People Consulting Full timePosition: Team Lead – Remote RecruiterLocation: Remote (Work from Home)Company: Valkyrie People ConsultingEmployment Type: Full-timeAbout Us:Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring. We specialize in executive search, recruitment process outsourcing, and...
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Team Lead
2 days ago
New Delhi, India Azent Overseas Education Full timeTeam Lead Counselling- UKWe are looking to hire a Team Leader who has some team leading experience too. This role would entail you to lead a team of 6-8 members.JD is below:- Responsible for imparting end to end training to the counsellors on existing & new product initiatives & ensure accurate information is provided to the students. - Must have in-depth...
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Team Lead
1 hour ago
New Delhi, India Tata Consultancy Services Full timeTata Consultancy Services is Hiring at @Pune location for a Team Lead RoleNote: Candidates with relevant experience in Team Leading for UK Insurance domain working in any process (L&P, Property & Casualty Insurance, etc)Please go through Norms and Eligibility criteria.Job Role:Associate & Team Lead Process : UK Insurance (L&P, Property & Casualty Insurance,...
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Team Lead
1 week ago
New Delhi, India Zensar Technologies Full timeZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECTDear Aspirant, Greetings from Zensar!!We are a technology consulting and services company with over 11,500 associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. We focus on conceptualizing, designing,...
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Team Lead
39 minutes ago
New Delhi, India Zensar Technologies Full timeZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECTDear Aspirant, Greetings from Zensar!! We are a technology consulting and services company with over 11,500 associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. We focus on conceptualizing, designing,...
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Team Lead
2 weeks ago
New Delhi, India slice Full timeAbout the TeamOur V- KYC team is at the forefront of secure and seamless digital onboarding at slice. We ensure every customer is verified swiftly, compliantly, and with a human touch. We’re a team of problem-solvers and process-optimizers who thrive on precision, speed, and empathy. If you’re passionate about leading teams, staying on top of regulatory...
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Team Lead
2 weeks ago
New Delhi, India slice Full timeAbout the TeamOur V- KYC team is at the forefront of secure and seamless digital onboarding at slice. We ensure every customer is verified swiftly, compliantly, and with a human touch. We're a team of problem-solvers and process-optimizers who thrive on precision, speed, and empathy. If you're passionate about leading teams, staying on top of regulatory...
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Team Lead
2 weeks ago
New Delhi, India GrayQuest Full timeCompany Description GrayQuest is India's leading education-focused fintech company providing innovative SAAS, payment, and BNPL solutions for educational institutions. Our flagship offering allows students and parents to pay education fees in affordable monthly installments at no extra cost, while availing additional benefits like insurance. Currently,...
