Customer Support Team Lead
2 hours ago
Job Title: Customer Support Team Lead Location:Bangalore Department:Customer Experience / Support Reports To:Helpdesk Manager Employment Type:Full-TimeJob Summary: We are seeking a proactive and experiencedCustomer Support Team Leadto manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal candidate will have strong leadership skills, a customer-first mindset, and the ability to drive performance and continuous improvement.Key Responsibilities: Lead and mentor a team of customer support agents handling queries related to digital payments, financial products, and account services. Monitor daily operations, including ticket queues, response times, and resolution quality. Handle escalations involving sensitive financial issues with discretion and professionalism. Conduct regular team meetings, performance reviews, and training sessions. Analyze support metrics and generate reports to identify trends and areas for improvement. Collaborate with cross-functional teams (Program Managers, Sales, Engineering) to resolve customer pain points and improve processes. Maintain and update knowledge base and support documentation. Ensure compliance with company policies, procedures, and service standards.Qualifications: Bachelor’s degree or equivalent experience. 3+ years of experience in customer support, with at least 1 year in a leadership role. Strong communication, interpersonal, and conflict-resolution skills. Experience with CRM and support tools (e.g., Service Desk, Jira, Servicenow, Salesforce). Ability to analyze data and make informed decisions. Empathy, patience, and a passion for customer satisfaction.Preferred Skills: Experience in a fast-paced, tech-driven environment. Familiarity with support across multiple channels (email, chat, phone). Knowledge of customer experience best practices and KPIs. Proficient in MS Office
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Customer Support Team Lead
3 weeks ago
New Delhi, India Live Connections Full timeGreetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: AmeerpetWork mode – Hybrid after 3 monthsInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation - Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper - Process Experience: Domestic...
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Customer Support Team Lead
3 weeks ago
New Delhi, India Live Connections Full timeGreetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: Ameerpet -HyderabadLanguages :- Telugu, Hindi, EnglishWork mode – Hybrid after 3 months bases on Team performanceInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation - Experience: Minimum 2–4 years overall, with at...
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Customer Support Specialist
2 weeks ago
Delhi, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
2 weeks ago
Delhi, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Team Lead
1 hour ago
New Delhi, India Everstylish Full timeAbout EverstylishEverstylish is a fashion company based in Gurugram that brings the latest fashion of the best quality at affordable prices. Everstylish aims to bring a smile to customers' faces with every package. The company believes that fashion is a way to make individuals feel beautiful and confident and strives to spread happiness every day....
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Team Lead
3 weeks ago
New Delhi, India ManageArtworks Full timeAbout companyManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.Role...
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Team Lead
4 weeks ago
New Delhi, India ManageArtworks Full timeAbout companyManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.Role...
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Team Lead
3 weeks ago
New Delhi, India ManageArtworks Full timeAbout companyManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.Role...
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Customer Service Team Lead
4 days ago
New Delhi, India Westbury Kommerce Full timePosition Title: Customer ServiceEducation: Graduate / PostgraduateExperience: 10 yearsLocation: BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...
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Customer Support Lead
2 weeks ago
New Delhi, India The Economic Times Full timeJob Role-Customer Support LeadJob Location-Noida Experience Required-4 to 7 YearsAbout Times InternetAt Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and...
