Customer Service Team Lead
9 hours ago
Position Title: Customer ServiceEducation: Graduate / PostgraduateExperience: 10 yearsLocation: BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work environment.Responsibilities- Manage and lead a team of customer support representatives. - Ensure that the team provides exceptional customer service by monitoring calls, emails, and chat interactions and providing feedback and coaching to team members. - Develop and implement processes and procedures to improve the efficiency and effectiveness of the customer support team. - Analyze customer feedback and identify areas for improvement in the customer support process. - Identify opportunities to improve customer experience and work with the team to implement solutions. - Motivate and encourage the team to achieve their targets and goals. - Ensure that the team is up to date with the latest product and service information.Requirements:- Minimum of 8 to 10 years of experience in a customer support or customer service role, with at least 5 years of experience in a leadership or supervisory role. - Excellent communication skills, both written and verbal. - Strong interpersonal skills. - Strong problem-solving skills and ability to make decisions under pressure. - Ability to work in a fast-paced environment and manage multiple tasks and priorities. - Experience with customer support software and tools. - Ability to analyze data and make data-driven decisions.
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Customer Service Team Lead
4 weeks ago
New Delhi, India Evonik Full timeJob Title : Team Lead – Customer Service Reporting To : Head - Customer Service (India Region) Entity : Evonik India Pvt. Ltd. Work Location : ThanePurpose of the position: The role of the CS Team Lead is in conjunction with the Head of CS & team members to jointly translate the CS India strategy into operational elements. The Team Leader operationally...
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Customer Service Team Lead
4 weeks ago
New Delhi, India Hector & Streak Consulting Private Limited Full timeRole: Team Lead - Customer Service inChemical / Pharma / API Intermediates manufacturing industry.Candidates preferred from above industry only.Purpose of the PositionTheCustomer Service (CS) Team Leadplays a pivotal role in translating the CS India strategy into operational execution. They lead day-to-day CS operations, ensure timely delivery of services,...
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Customer Service Team Lead
1 day ago
Delhi, India Westbury Kommerce Full timePosition Title: Customer ServiceEducation: Graduate / PostgraduateExperience : 10 yearsLocation: BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...
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Customer Support Team Lead
3 weeks ago
New Delhi, India Live Connections Full timeGreetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: AmeerpetWork mode – Hybrid after 3 monthsInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation - Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper - Process Experience: Domestic...
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Customer Support Team Lead
2 weeks ago
New Delhi, India Live Connections Full timeGreetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: Ameerpet -HyderabadLanguages :- Telugu, Hindi, EnglishWork mode – Hybrid after 3 months bases on Team performanceInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation - Experience: Minimum 2–4 years overall, with at...
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Team Lead
1 week ago
New Delhi, India TP Full timeWe are actively hiring for International Process (Claims - Team Leader)Job description Designation- Team Lead Location- Mumbai (Goregaon) ⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts) 5 Days Working with 2 rotational week offs Salary up to- 7- 7.5 lpa♂️ ➡️️ Immediate Joiners Preferred♀️Responsibilities-* Customer Service,...
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Team Lead
2 days ago
New Delhi, India SolarSquare Full timeAbout SolarSquare:At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.In 3 years we have scaled to...
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Team Lead
3 weeks ago
New Delhi, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
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Team Lead
4 days ago
New Delhi, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
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Team Lead
2 days ago
New Delhi, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
