Customer Service Team Lead
1 day ago
Position Title: Customer ServiceEducation: Graduate / PostgraduateExperience : 10 yearsLocation: BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work environment.ResponsibilitiesManage and lead a team of customer support representatives.Ensure that the team provides exceptional customer service by monitoring calls, emails, and chat interactions and providing feedback and coaching to team members.Develop and implement processes and procedures to improve the efficiency and effectiveness of the customer support team.Analyze customer feedback and identify areas for improvement in the customer support process.Identify opportunities to improve customer experience and work with the team to implement solutions.Motivate and encourage the team to achieve their targets and goals.Ensure that the team is up to date with the latest product and service information.Requirements:Minimum of 8 to 10 years of experience in a customer support or customer service role, with at least 5 years of experience in a leadership or supervisory role.Excellent communication skills, both written and verbal.Strong interpersonal skills.Strong problem-solving skills and ability to make decisions under pressure.Ability to work in a fast-paced environment and manage multiple tasks and priorities.Experience with customer support software and tools.Ability to analyze data and make data-driven decisions.
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Customer Service Team Lead
4 weeks ago
New Delhi, India Evonik Full timeJob Title : Team Lead – Customer Service Reporting To : Head - Customer Service (India Region) Entity : Evonik India Pvt. Ltd. Work Location : ThanePurpose of the position: The role of the CS Team Lead is in conjunction with the Head of CS & team members to jointly translate the CS India strategy into operational elements. The Team Leader operationally...
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Customer Service Team Lead
4 weeks ago
New Delhi, India Hector & Streak Consulting Private Limited Full timeRole: Team Lead - Customer Service inChemical / Pharma / API Intermediates manufacturing industry.Candidates preferred from above industry only.Purpose of the PositionTheCustomer Service (CS) Team Leadplays a pivotal role in translating the CS India strategy into operational execution. They lead day-to-day CS operations, ensure timely delivery of services,...
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Customer Service Team Lead
8 hours ago
New Delhi, India Westbury Kommerce Full timePosition Title: Customer ServiceEducation: Graduate / PostgraduateExperience: 10 yearsLocation: BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...
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Customer Support Team Lead
3 weeks ago
New Delhi, India Live Connections Full timeGreetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: AmeerpetWork mode – Hybrid after 3 monthsInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation - Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper - Process Experience: Domestic...
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Client Service Team Lead
7 hours ago
delhi, India FlyFlat Full timeClient Service Team Lead | Remote | Luxury Travel About FlyFlat FlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless. We've grown from 12 to 66 people...
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Customer Support Team Lead
2 weeks ago
New Delhi, India Live Connections Full timeGreetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: Ameerpet -HyderabadLanguages :- Telugu, Hindi, EnglishWork mode – Hybrid after 3 months bases on Team performanceInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation - Experience: Minimum 2–4 years overall, with at...
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Client Service Team Lead
1 week ago
Delhi, Delhi, India FlyFlat Full time ₹ 12,00,000 - ₹ 36,00,000 per yearClient Service Team Lead | Remote | Luxury TravelAbout FlyFlatFlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.We've grown from 12 to 66 people in...
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Client Service Team Lead
4 days ago
delhi, India FlyFlat Full timeClient Service Team Lead | Remote | Luxury TravelAbout FlyFlatFlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.We've grown from 12 to 66 people in...
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Client Service Team Lead
3 days ago
Delhi, Delhi, India FlyFlat Full time US$ 14,400 - US$ 21,600 per yearClient Service Team Lead | Remote | Luxury Travel About FlyFlat FlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless. We've grown from 12 to 66 people...
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Technical Service Desk
2 weeks ago
Delhi, Delhi, India Team Computers Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe have excellent opening for the position of Technical Service Desk.Qualification: Any graduateExperience: 2 to 6 YrsJob Location: DelhiJD as followsResponsible for incident handling under SLA matrixes.Responsible for proactive action to act on incident management. Responsible for configuration management based on company standards. Responsible to P1, P2,...
