Customer Support Team Lead

3 weeks ago

New Delhi, India Live Connections Full time

Greetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: Ameerpet -HyderabadLanguages :- Telugu, Hindi, EnglishWork mode – Hybrid after 3 months bases on Team performanceInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation - Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper - Process Experience: Domestic Inbound Customer Support (Voice Process) - Languages: Excellent communication skills in English, Hindi & TeluguKey Responsibilities:- Lead and supervise a team of customer support executives in a domestic inbound process ( 35- 40-member team). - Monitor and drive team performance, productivity, and adherence to service level targets. - Provide regular feedback and coaching to enhance team effectiveness. - Handle customer escalations and ensure prompt resolution.Skills and Abilities:- Performance Metrics Handling: Proven experience in managing key KPIs such as AHT, FCR, CSAT - Ability to manage pressure and resolve issues efficiently - Excellent interpersonal and communication skills across multiple languagesApply on varalakshmi.y@livecjobs.com7995831110

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