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Business Services Specialist
4 weeks ago
JOB DESCRIPTION
Roles and Responsibilities:
• Maintain compliant COI and Exhibit A extensions
• Send recurring reminders to talent as required.
• Process vendor letter requests.
• Assist with follow-up for onboarding vendor documents.
• Assist with audits on certain client requirements
• TPV Extension - begin research
• IC Extension - begin research
• TPV Rate Change - begin research
• TPV Rate Change: submit to Contract Management upon compliance (Jeff to notify JA)
• Future responsibility: handle all IC placements
• Provide back-up to Senior TPV/IC Specialist
Key Skills Required:
● Comfortable working in multiple systems
● Strong Communication Skills
● Attention to detail
● Ability to respond to customer needs with speed and accuracy
● Willingness and eager to learn
● Demonstrates Adaptability
● Connect the dots” and understand dependencies
● Acts with a sense of urgency
● Openly receives feedback
● Ability to multitask and prioritize work
● Accountable for personal results and teamwork
● Adherence to deadlines
● Focus on accuracy
● Speak, Understand and communicate fluently in English.
● 8 am to 5 pm EST ( 6:30 pm to 3:30 am IST)
Sensitive data access: Yes
Education & Qualifications (Required and Preferred):
● Bachelor’s degree
● 1 to 3 years of Data Entry, Operations, or Customer Service Experience
● Proficient with Google Suite - mail, calendaring, sheets, docs and shared drives
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