Nuclei - Manager - Client Success
3 weeks ago
As a Client Success Manager, you will be a bridge between Nuclei's clients and internal teams, enabling Nuclei to grow and expand faster. We're looking for candidates based out of Mumbai to ensure seamless coordination with our internal teams and effective collaboration with banks.
Who are we?
At Nuclei, we are building an integrated API platform, that enables the banks to recapture their "store of value" identity and allows customers to exchange value across various merchants and wealth management services while providing a seamless customer experience.
Our platform injects consumer tech DNA into the banks and enables them to integrate with any 3rd party service or product quickly, thereby providing an enriched experience to their customers. With an emphasis on providing seamless customer experience, real-time integration with multiple third-party products, and a data-driven approach to solutions, Nuclei is the ultimate digital banking solution
Why is this position required?
- To form strong business-to-business relations with clients to help in up-sell and cross-sell
- To give a different perspective to impact product growth
- To facilitate clear communication between Nuclei and banks to internally manage on-time delivery
- Own & increase the Monthly Recurring Revenue growth of the company from your accounts
Role & Responsibilities
Key job responsibilities include, but are not limited to:
- As Client Success Manager, you shall be the voice of the banks within the company
- You will own the relationship with the client end-to-end to ensure their success and achieve revenue targets
- Engage & build strong relationships with the senior stakeholders at the client organizations to showcase the value-driven by our solutions
- Set KPIs and goals with clients and collaborate with internal teams to achieve these goals
- Work with the clients to plan strategic initiatives to achieve targets
- Coordinate with internal teams to conceptualize and execute the initiatives planned with the clients
- Work with the sales team to create a detailed solution for new requirements from the client
- As a champion of the banks, help prioritize features in the product roadmap
Why should you apply?
- The global FinTech environment has just started getting more exciting. This is the best time to get on the FinTech bandwagon. We at Nuclei are building a global digital banking platform, which will enable banks to transition into digital 2.0 and deliver a full-stack solution to their customers.
- We are looking for people who are passionate about learning, who love taking ownership, and who are self-motivated. These candidates thrive working in a dynamic environment and would go above & beyond to deliver solutions to customers.
What will you do?
- Be the face of Nuclei for the banks. Coordinate between various teams and the banks. Work closely with them to improve product features.
- Profile of an ideal candidate - Skills & Expertise
- Excellent communication and interpersonal skills
- Ability to critically analyze data to make decisions and support it with logical reasoning
- Self-aware, have an aptitude for learning, and high attention to detail
- Collaborative and can get things done
- Willingness to travel extensively to meet clients across Good communication and presentation skills
- Comfort with project management
- Willingness to travel, both within and outside India (sometimes at short notice)
- Energy Should be a hustler
- 4 to 7 years of experience
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