Expertrons - Key Accounts Manager - Freight Forwarding

2 weeks ago

Mumbai, India Expertrons Full time

Key Responsibilities:Account Management & Relationship Building:- Serve as the primary point of contact for key clients, ensuring seamless communication and service delivery.- Develop a deep understanding of clients' logistics and supply chain requirements, trade lanes, and business objectives.- Build and maintain strong long-term relationships with decision-makers and influencers at multiple organizational levels.- Conduct regular business reviews and present performance insights, improvement plans, and strategic recommendations.Business Development & Growth:- Identify upselling and cross-selling opportunities across air, sea, and road freight, warehousing, and customs clearance services.- Negotiate contracts, pricing structures, and service agreements in line with company guidelines.- Collaborate with internal sales teams to identify new lanes, trade routes, or value-added logistics solutions for existing accounts.- Achieve revenue, volume, and profit targets for assigned accounts.Operational Coordination:- Work closely with operations, pricing, and documentation teams to ensure smooth and timely execution of shipments.- Resolve service issues and operational bottlenecks in coordination with cross-functional teams.- Monitor shipment performance, service reliability, and adherence to key SLAs and KPIs.- Ensure compliance with all international trade, customs, and regulatory requirements.Reporting & Analytics:- Prepare detailed monthly/quarterly reports on account performance, trends, and forecasts.- Track revenue, gross profit, and margin performance per customer to ensure commercial viability.- Provide market intelligence, competitor analysis, and insights on emerging trade trends.Qualifications & Experience:Education: MBA preferred.- Experience: 3-5 years of experience in key account management, client servicing, or business development within freight forwarding or logistics.- Proven track record in handling large multinational accounts and achieving growth targets.- Solid understanding of air, sea, and multimodal transport, Incoterms, customs regulations, and international shipping processes.- Proficiency in MS Office and CRM tools; knowledge of freight management systems is an advantage.Key Skills & Competencies:- Strong customer relationship management and communication skills.- Strategic thinker with the ability to identify client needs and translate them into tailored logistics solutions.- Strong negotiation, presentation, and commercial acumen.- Ability to manage multiple priorities in a dynamic, fast-paced environment.- Team player with strong collaboration and coordination abilities.- Analytical mindset with attention to detail and problem-solving orientation (ref:iimjobs.com)

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