Key Accounts Manager – Freight Forwarding

3 days ago

Mumbai Metropolitan Region, India Expertrons Delhi Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • Client Relationship Management:

  • Act as the primary point of contact for key accounts, building and maintaining strong, long-lasting customer relationships.

  • Understand the client's business needs, objectives, and challenges to provide strategic solutions that drive value.

  • Business Retention & Growth:

  • Maintain business by securing regular orders and shipments from existing clients.

  • Develop and implement strategies to expand business with current clients, identifying new opportunities to increase revenue.

  • Coordination with Internal Teams:

  • Collaborate closely with the pricing team to ensure competitive and profitable rates are provided to clients.

  • Work with operations, customer service, and other departments to ensure smooth execution of freight forwarding services, meeting all client requirements.

  • Client Satisfaction:

  • Monitor and manage the quality of service provided to key accounts, addressing any issues or concerns promptly and effectively.

  • Conduct regular reviews and meetings with clients to assess satisfaction levels and identify areas for improvement.

  • Reporting & Analysis:

  • Prepare regular reports on account performance, including sales, profit margins, and customer feedback.

  • Analyze market trends and competitor activity to identify potential risks and opportunities within the industry.

  • Contract Management:

  • Negotiate and manage contracts with key clients, ensuring terms are favorable and aligned with company policies.

  • Ensure compliance with all contractual obligations and service level agreements.

  • New Business Development:

  • Identify and pursue opportunities for upselling and cross-selling additional services to existing clients.

  • Support the sales team in acquiring new clients by leveraging relationships and providing insights into market dynamics.

Qualifications

  • Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field.
  • Minimum of 3 years of experience in key account management within the freight forwarding or logistics industry.
  • Strong understanding of freight forwarding processes, including air, sea, and land transportation.
  • Excellent negotiation, communication, and interpersonal skills.
  • Proven ability to manage multiple accounts and projects simultaneously, meeting deadlines and achieving targets.
  • Proficiency in CRM software and MS Office Suite.

Application Requirements

  • Are available for full-time (in-office) at Chennai.
  • Are willing to join immediately.

Perks

Certificate, Job offer, Informal Dress code, Flexible working hours, Friendly culture, Opportunities to grow fast.

No. of openings:
1

Job Location:
Mumbai, Andheri

Contact us:

Skills: kam,sales,freight forwarding,key account manager,freight,business development,frieght forwading

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