Import / Export - Freight Forwarding ( Logistics) MUMBAI

Industry: Freight Forwarding / Logistics Current open positions with JDs: Kindly Share Updated resume asap - Contact Person : Divya qcprofile@gmail.com Position No. of positions Imports - 1 1) Jr. CS Executive Upto 1.5 yrs Max CTC 27K Only Freight Forwarding 2) Sr. CS Executive - 1 Upto 3 yrs Max 40K Only Freight Forwarding Exports 3) Jr. Doc Executive -1 Upto 1.5 yrs Max 27K Only Freight Forwarding 4) Sr. CS Executive - 1 Upto 3 yrs Max 42K Only Freight Forwarding Export Documentation Executive is responsible for preparing, verifying, and managing all export-related documents for ocean and air shipments. The role ensures compliance with international trade regulations and smooth coordination between customers, carriers, and internal teams. Key Responsibilities: 1. Documentation & Compliance - Prepare and verify export documents such as Shipping Bills, Bills of Lading (BL), Airway Bills (AWB), Invoices, Packing Lists, SLI, COO, Certificate of Origin, etc. - Ensure documents comply with customs regulations, carrier requirements, INCO terms, and customer guidelines. - File shipping bills on portals like ICEGATE, DGFT, and CHA coordination. 2. Shipment Coordination - Coordinate with CHA, carriers, shipping lines, airlines, transporters, and customers for smooth shipment execution. - Send draft and final BL/AWB to customers for approval and release. 3. Customer Communication - Update customers on shipment status, documentation requirements, and any discrepancies. - Handle customer queries and resolve documentation-related issues promptly. 4. Data Management - Maintain accurate records of shipments, documentation files, and internal trackers. - Ensure timely submission of documents to customers and finance team. 5. Compliance & Audit - Ensure all export documentation adheres to customs, DGFT, and international trade regulations. - Assist in documentation audits and internal compliance checks. Skills & Competencies - Strong knowledge of export procedures, INCOTERMS, HS codes, and international freight operations. - Familiarity with ICEGATE, DGFT portal, and shipping line documentation portals. - Excellent communication & coordination skills. - Attention to detail with strong organizational ability. - Proficiency in MS Office (Excel, Word, Outlook). Import Customer Support Executive Industry: Freight Forwarding / Logistics Job Summary: We are looking for a proactive and detail-oriented professional to manage and coordinate import shipments while ensuring a seamless experience for customers. The role involves close coordination with overseas agents, shipping lines, transporters, and internal teams to ensure timely and accurate delivery of shipments. Key Responsibilities:  Handle day-to-day import shipments (Air & Sea) from booking to final delivery.  Coordinate with overseas agents, shipping lines, airlines, and transporters for smooth cargo movement.  Prepare and verify import documentation such as Bill of Lading, Arrival Notice, Delivery Order, and Customs documentation.  Communicate proactively with customers regarding shipment status, delays, or exceptions.  Maintain and update shipment details in the system and ensure accuracy in data entry.  Follow up with CHA/customs brokers for clearance updates.  Ensure timely invoicing and assist with payment follow-ups when required.  Handle customer queries, complaints, and service issues efficiently and professionally.  Coordinate with internal departments (operations, accounts, sales) for service delivery.  Track shipments and share regular status reports with customers.  Maintain excellent customer relationships and strive for service excellence. Key Skills & Competencies:  Strong knowledge of import processes, documentation, and customs procedures.  Prior experience in freight forwarding / logistics industry (especially import operations).  Good communication and coordination skills.  Proficiency in MS Office and TMS/ERP systems.  Customer service orientation with a problem-solving approach.  Attention to detail and ability to multitask under tight timelines. Qualifications & Experience:  Graduate in any discipline (preferably in logistics, commerce, or international trade).  2–5 years of experience in import customer service or operations within freight forwarding.  Knowledge of INCOTERMS, HS codes, and international shipping practices is an advantage. Key Performance Indicators (KPIs):  On-time shipment delivery and documentation accuracy.  Customer satisfaction score / complaint resolution rate.  Timely communication and response rate.  Reduction in shipment errors or delays Import Documentation Executive Key Responsibilities:  Prepare and verify all import documentation including HBL/MBL, invoices, packing lists, arrival notices, DO release, etc.  Coordinate with shipping lines, airlines, transporters, CHA, and overseas agents for timely movement of cargo.  Ensure accurate BL instructions, manifest corrections and filing as per requirements.  Manage D/O collection, billing, and follow-up for payments.  Track shipment status and update internal teams and clients.  Maintain files and records as per company and compliance standards.  Resolve documentation discrepancies and support import operations team.  Handle vendor