Assistant / Senior Manager – Freight Forwarding (Customer Service & Pricing)

2 weeks ago

Mumbai Metropolitan Region, India Talentmatics Full time ₹ 6,00,000 - ₹ 18,00,000 per year

We are seeking a dynamic and self-motivated
Assistant / Senior Manager – Freight Forwarding (Customer Service & Pricing)
to join our team in Mumbai. The ideal candidate will have hands-on experience in
freight forwarding operations, customer management, and pricing strategy
across Air and Ocean (Import & Export). This role involves close coordination with internal teams, vendors, and overseas partners to ensure operational excellence, competitive pricing, and high customer satisfaction.

Key Responsibilities

Customer Service & Operations

  • Act as the primary point of contact for customers, managing inquiries, shipment updates, and issue resolutions.
  • Oversee end-to-end documentation and coordination for import and export shipments (Air & Ocean).
  • Liaise with shipping lines, airlines, transporters, and overseas agents to ensure seamless operations.
  • Proactively track shipments and share timely updates.
  • Ensure adherence to SOPs, service levels, and compliance standards.
  • Handle escalations and resolve service-related challenges efficiently.
  • Support account management by maintaining long-term client relationships.
  • Prepare MIS reports and share operational insights with internal stakeholders.

Pricing & Commercials

  • Manage pricing, quotation review, and finalization in collaboration with Sales and Account Management teams.
  • Develop and maintain pricing tools, profitability models, and cost analyses.
  • Lead RFQs and pricing projects, ensuring timely deliverables.
  • Monitor market trends, input costs, and margin performance to optimize pricing decisions.
  • Coordinate with vendors and internal teams to ensure competitive and accurate pricing.
  • Present monthly pricing insights, trends, and recommendations to management.

Key Skills & Competencies

  • Strong knowledge of
    Freight Forwarding operations (Air & Ocean, Import & Export)
    .
  • Sound understanding of
    international shipping documentation, Incoterms, and customs clearance
    .
  • Expertise in
    pricing, RFQ handling, and vendor management
    .
  • Excellent communication, analytical, and negotiation skills.
  • Proficiency in
    MS Office and freight forwarding/ERP systems
    .
  • Customer-focused, adaptable, and capable of working under pressure.

Qualifications

  • Graduate / Postgraduate in
    Logistics, Supply Chain, International Business, Commerce, or Finance
    .
  • MBA – Finance
    preferred.
  • 5–10 years of relevant experience in
    Freight Forwarding / Logistics
    , including exposure to
    Customer Service and Pricing
    .

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