DMart - Service Delivery Lead - ITIL/ITSM

Found in: Talent IN 2A C2 - 3 weeks ago

Mumbai, India Avenue Supermarts Ltd - DMart Full time

KEY SKILLS AND EXPERIENCE :

- Hands on experience in an operations role managing an IT department in a retail environment



- Sound knowledge of best practices around service delivery



- ITSM/ITIL certification is preferred



- Strong analytical & problem-solving skills with ability to translate ideas into practical

implementation



- Ability to manage stakeholder relationships including team members, vendors and partners



- Excellent leadership and communication skills with ability to present and communicate effectively with both technical and non-technical audience



- Ability to manage multiple tasks, deadlines and resolution of issues


KEY RESPONSIBILITIES :

1. Execute overall strategy, framework and roadmap for IT Service Management & Delivery within the purview of Service Delivery vertical

2. Implement cross functional operational processes and frameworks to ensure proper handling, escalations, and resolution of operational issues in IT applications, systems and servers

3. Monitor and perform corrective actions based on problem management methodology pertaining to IT Services, tools, systems and applications

4. Manage the steering of service incident resolution and restoration: Incident analysis, defining and managing corrective actions to eliminate recurring service problems

5. Ensure that incidents are correctly routed to the appropriate Support team within service delivery for L0/L1 incidents

6. Ensure that incidents L2 and above are correctly escalated to respective IT vertical

7. Develop suitable workarounds for all problems and events triggered in the environment and conduct an in-depth root cause analysis to avert future occurrence

8. Responsible for the overall Access Management and ensure that right access is given to correct employee on the basis of a pre-defined matrix

9. Manage exceptions through the Central IT Helpdesk by analyzing and acting on requests for additional access raised as incidents

10. Ensure planning and execution of Configuration Management throughout the project lifecycle, including development, migration, deployment, and security.

11. Ensure daily end-to-end delivery of Configuration Management services in accordance with this Configuration Management Plan.

12. Assist the GRC team to conduct audit and assurance activities as per requirement

13. Work with PMO to execute service delivery related projects in case of nomination as a project manager by Service Delivery Head

(ref:hirist.tech)

  • DMart - Service Delivery Lead - ITIL/ITSM

    Found in: Whatjobs IN C2 - 3 weeks ago

    Mumbai, India Avenue Supermarts Ltd - DMart Full time

    KEY SKILLS AND EXPERIENCE : - Hands on experience in an operations role managing an IT department in a retail environment - Sound knowledge of best practices around service delivery - ITSM/ITIL certification is preferred - Strong analytical & problem-solving skills with ability to translate ideas into practical implementation - Ability to manage stakeholder...

  • DMart - Service Delivery Lead - ITIL/ITSM

    Found in: Adzuna IN C2 - 2 weeks ago

    Mumbai, Maharashtra, India Avenue Supermarts Ltd - DMart Full time

    KEY SKILLS AND EXPERIENCE :- Hands on experience in an operations role managing an IT department in a retail environment- Sound knowledge of best practices around service delivery- ITSM/ITIL certification is preferred- Strong analytical & problem-solving skills with ability to translate ideas into practical implementation- Ability to manage stakeholder...

  • Service Desk Manager

    Found in: Whatjobs IN C2 - 3 weeks ago

    Mumbai,Bangalore, India Mobile Programming LLC Full time

    Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

  • Service Desk Manager

    Found in: Whatjobs IN C2 - 3 days ago

    Mumbai/Bangalore, India Mobile Programming LLC Full time

    Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

  • Service Desk Manager

    Found in: Adzuna IN C2 - 2 weeks ago

    Mumbai/Bangalore, Maharashtra, India Mobile Programming LLC Full time

    Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency...

  • ServiceNow Developer

    Found in: Whatjobs IN C2 - 3 weeks ago

    Mumbai,Navi Mumbai, India Protiviti Full time

    ServiceNow Developer :Roles & Responsibilities :- Hands-on design, development, and deployment experience with the ServiceNow platform.- End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process.- ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee...

  • ServiceNow Developer

    Found in: Whatjobs IN C2 - 3 days ago

    Mumbai/Navi Mumbai, India Protiviti Full time

    ServiceNow Developer :Roles & Responsibilities :- Hands-on design, development, and deployment experience with the ServiceNow platform.- End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process.- ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee...

  • ITSM Technical Lead

    Found in: Whatjobs IN C2 - 1 week ago

    navi mumbai, India LTIMindtree Full time

    LTIMindtree is looking for ITSM Tech Lead's who can join us Immediately for Pan India Location.• 8+ years of experience in ITSM, specifically supporting the ServiceNow processes.• Experience with ServiceNow forms, fields, views, lists, UI policy, actions, and client and server scripts.• Configuration and enhancements on the ServiceNow ITSM module.•...

  • ITSM Technical Lead

    Found in: Talent IN 2A C2 - 1 week ago

    Navi Mumbai, India LTIMindtree Full time

    LTIMindtree is looking for ITSM Tech Lead's who can join us Immediately for Pan India Location.• 8+ years of experience in ITSM, specifically supporting the ServiceNow processes.• Experience with ServiceNow forms, fields, views, lists, UI policy, actions, and client and server scripts.• Configuration and enhancements on the ServiceNow ITSM module.•...

  • ITSM Technical Lead

    Found in: Whatjobs IN C2 - 1 week ago

    Navi Mumbai, India LTIMindtree Full time

    LTIMindtree is looking for ITSM Tech Lead's who can join us Immediately for Pan India Location. • 8+ years of experience in ITSM, specifically supporting the ServiceNow processes. • Experience with ServiceNow forms, fields, views, lists, UI policy, actions, and client and server scripts. • Configuration and enhancements on the ServiceNow ITSM module....

  • ITSM Technical Lead

    Found in: Appcast Linkedin IN C2 - 1 week ago

    Navi Mumbai, India LTIMindtree Full time

    LTIMindtree is looking for ITSM Tech Lead's who can join us Immediately for Pan India Location.• 8+ years of experience in ITSM, specifically supporting the ServiceNow processes.• Experience with ServiceNow forms, fields, views, lists, UI policy, actions, and client and server scripts.• Configuration and enhancements on the ServiceNow ITSM module.•...

  • Service Management | 9 to 12 | Bengaluru

    Found in: Talent IN C2 - 2 weeks ago

    Mumbai, India Capgemini Full time

    Job DescriptionThe Service Management Specialist will be responsible for managing the delivery of services to clients ensuring that services are provided in a timely and efficient manner while maintaining high levels of customer satisfaction This role requires a strong understanding of service management principles excellent communication skills the ability...

  • Service Management | 9 to 12 | Bengaluru

    Found in: Talent IN C2 - 2 weeks ago

    Mumbai, India Capgemini Full time

    Job Description The Service Management Specialist will be responsible for managing the delivery of services to clients ensuring that services are provided in a timely and efficient manner while maintaining high levels of customer satisfaction This role requires a strong understanding of service management principles excellent communication skills  ...

  • ServiceNow Architect

    Found in: Talent IN 2A C2 - 3 weeks ago

    Mumbai, India Coders Brain Pvt Ltd Full time

    Job Description :Must Have Experience :- Experienced in implementation of ITSM solution using industry best practices.- Experienced of implementing ITSM + (one of ITOM, ITAM, SPM, GRC, CSM, HRSD)- Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email...

  • Service Delivery Lead

    Found in: Whatjobs IN C2 - 3 weeks ago

    navi mumbai, India Jio Platforms Limited Full time

    Job Accountabilities (duties and responsibilities): Manage overall operations and is responsible for the effective and successful management of the Incidents and the requests logged Provide technical expertise and fault resolution in order to ensure that all incidents and requests are actioned and resolved within agreed SLAs. Handle all types of...

  • Service Delivery Lead

    Found in: Talent IN C2 - 3 weeks ago

    Navi Mumbai, India Jio Platforms Limited Full time

    Job Accountabilities (duties and responsibilities):Manage overall operations and is responsible for the effective and successful management of the Incidents and the requests logged Provide technical expertise and fault resolution in order to ensure that all incidents and requests are actioned and resolved within agreed SLAs. Handle all types of escalations...

  • Service delivery Manager

    Found in: Talent IN C2 - 2 weeks ago

    Mumbai, India VoyanceHR Full time

    OverviewThe ServiceDelivery Manager plays a crucial role in ensuring the smoothdelivery of services to clients. They oversee the implementation ofservice projects manage client relationships and drive continuousimprovement in service delivery processes.KeyResponsibilitiesDevelop and maintainstrong client relationshipsImplement andmanage service delivery...

  • Service Delivery Manager

    Found in: Adzuna IN C2 - 2 weeks ago

    Mumbai/Pune/Chennai, IN SPECTRUM AV TECHNO CONSULTANTS Full time

    Job Description : - More than 15 years in IT infrastructure of which 5 plus years directly working with customer and should have worked 2/3 years with current organization.- Bachelor's degree or equivalent certifications.- Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. - Experience...

  • Service Delivery Manager

    Found in: Whatjobs IN C2 - 3 weeks ago

    Mumbai,Pune,Chennai, India SPECTRUM AV TECHNO CONSULTANTS Full time

    Job Description : - More than 15 years in IT infrastructure of which 5 plus years directly working with customer and should have worked 2/3 years with current organization.- Bachelor's degree or equivalent certifications.- Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. -...

  • Service Delivery Manager

    Found in: Whatjobs IN C2 - 3 days ago

    Mumbai/Pune/Chennai, India SPECTRUM AV TECHNO CONSULTANTS Full time

    Job Description : - More than 15 years in IT infrastructure of which 5 plus years directly working with customer and should have worked 2/3 years with current organization.- Bachelor's degree or equivalent certifications.- Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. -...