Service Delivery Manager

1 month ago

MumbaiPuneChennai, India SPECTRUM AV TECHNO CONSULTANTS Full time

Job Description :


- More than 15 years in IT infrastructure of which 5 plus years directly working with customer and should have worked 2/3 years with current organization.

- Bachelor's degree or equivalent certifications.

- Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk.


- Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.

- Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experience would be a plus.

- Experience in working in a multi-national / multi-cultural environment.


- Strong operations management skills (preferably ITIL Certified) with ability to extract, analyses data to drive improvement actions.

- Ability to handle / negotiate with customers and/or senior Account personnel.


- Excellent Documentation, Presentation and communication skills - demonstrated in a work environment.

- Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialties.

- Must also possess the necessary skills, behaviors, and traits to be successful as a project leader or project/Program office manager or change initiative manager.

- Working toward professional Project Management certification recommended.

- As a manager, provides direction to staff members in meeting established schedules or resolving operational problems.

- Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines.

- Selects appropriately which applicable standards, methods, tools, and applications to use.

- Demonstrates analytical and systematic approach to problem solving.

- Communicates fluently orally and in writing and can present complex technical information.

- Can absorb rapidly new technical information and apply it effectively.

- Maintains awareness of developing technologies and their application.

- Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.

(ref:hirist.tech)

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