Service Delivery Manager

2 weeks ago


Pune, India Birlasoft Full time

About us: Birlasoft appears is a prominent player in the IT industry, emphasizing domain expertise, enterprise solutions, and digital technologies. As part of the CK Birla Group, we boast a substantial professional team committed to upholding the group's legacy. The company places importance on values like Diversity, Equity, and Inclusion (DEI) and Corporate Sustainable Responsibility (CSR).


The job description for the Service Delivery Manager position outlines key responsibilities across various domains:

P&L Management: The role involves creating, strategizing, and signing off P&L budgets, ensuring achievement of revenue and operational targets, conducting regular reviews, and leading cost-related initiatives.

Sales & Client Management: Responsibilities include delivering excellent service to clients, ensuring renewals, identifying cross-selling opportunities, proposing new offerings, supporting sales teams, and sharing customer insights.

Service Delivery and Project Management: This entails overseeing project, program, and portfolio management, ensuring smooth project delivery, driving change management, and governing delivery leaders to ensure quality and timely delivery.

Performance Management: Involves cascading goals, managing team performance, rewards, and appraisals.

Resource Management & Utilization: This includes identifying staffing requirements, reviewing resourcing and utilization plans, and collaborating with relevant teams.


The job requires a minimum of 20 years of relevant experience and skills such as excellent people management, knowledge of global IT systems, client-facing experience, domain industry expertise, and analytical capabilities.

The candidate should possess a Masters/Professional Degree and be capable of working closely with vertical leaders, sales teams, and offshore counterparts to ensure client satisfaction and business growth.



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