Service Delivery Coordinator

2 weeks ago

Pune, India GTT Communications Full time

Role Summary:
The Service Delivery Coordinator is responsible for understanding and managing the implementation and activation of cloud networking services for GTT clients. The key need for this role is to understand the customer’s project, coordinate internal and external resources, manage 3RD party vendors, ensure valid network configuration, deployment of equipment, and coordination of tech dispatches to install services to meet critical client and internal timelines. The SDC will be main point of contact with the client to provide proactive updates and ensure to meet critical Service Delivery performance metrics.

Internal Departments They Will Interact With:
Service Delivery management team, Project Management teams, Order Assurance, Vendor Coordinators, Network Provisioning, Design Engineering, Sales, Solutions Architects, Supply Chain Management, Dispatch, and Finance

Main Responsibilities:

- Review the circuit design and proposed vendor solution to ensure the service is accurate and on an optimal path
- Creates customized implementation trackers to be utilized for internal workload management and weekly client updates
- Manages client expectations by consolidating and providing meaningful updates to external and internal customers
- Communicates and coordinates with local onsite contact for access and installation
- Tightly manages vendor installation to meet critical milestones and customer deadlines
- Escalates and resolves vendor and internal issues quickly across all aspects of the installation process
- Provides vendor updates and completes tasks for the Project Management team for projects
- Coordinates and participates in activations with vendors, customers and internal teams
- Ensures the procurement and tracking of GTT equipment shipment and tech installation to meet customer implementation timelines
- Determines the estimated completion of services that will be used for revenue forecasting
- Uploads documentation and maintains data in GTT’s internal system, CMD, to ensure accurate and timely handover of information to internal teams, Customers and Vendors

Qualifications:

- Bachelor’s Degree preferred; high school diploma or general education degree (GED) required
- 1-3 years telecomunications experience required
- Strong verbal and written communication skills in English
- Proficient in the use of MS Word, Excel, PowerPoint
- Ability to stay calm in high pressure situations
- Proactive in nature, works to identify ways to continually improve efficiency and results
- Ability to multi-task and adapt in a fast-paced setting
- Anticipates and analyses problems clearly and determines appropriate solution or alternatives

Hours/Travel/Shift:
Will need to support U.S. Working Hours with U.S. Holidays. The standard working week (Monday to Friday) for full-time employees is 40 hours per week. For example, 8 working hours per day excluding 1 hour for lunch on a working day and any applicable breaks as set.

  • Service Delivery Coordinator

    1 month ago

    Pune, India GTT Communications Full time

    Service Delivery Coordinator_ Role Summary: The Service Delivery team is composed of skilled individuals responsible for a range of disciplines. These include Customer/Vendor Communication, coordination of work activities, service delivery and follow-up of delivery progress. Customer/vendor Communication with efficient and timely coordination of activities...

  • Service Delivery Coordinator

    2 weeks ago

    Pune, India PRACYVA Full time

    Duties and Responsibilities:Responsible for all deliveries assigned to him/her.• Manage third party resources ensuing that the customer’s orders are delivered on time and to the specified quantity and technical requirements.• Communicate regularly with internal stakeholders to ensure accurate understanding of delivery process is available and being...

  • Service Delivery Coordinator

    2 weeks ago

    Pune, India PRACYVA Full time

    Duties and Responsibilities:Responsible for all deliveries assigned to him/her.• Manage third party resources ensuing that the customer’s orders are delivered on time and to the specified quantity and technical requirements.• Communicate regularly with internal stakeholders to ensure accurate understanding of delivery process is available and being...

  • Service Delivery Coordinator

    2 weeks ago

    pune, India PRACYVA Full time

    Duties and Responsibilities: Responsible for all deliveries assigned to him/her. • Manage third party resources ensuing that the customer’s orders are delivered on time and to the specified quantity and technical requirements. • Communicate regularly with internal stakeholders to ensure accurate understanding of delivery process is available and being...

  • Delivery Coordinator

    4 weeks ago

    Pune, India e-Stone Information Technology Full time

    **Experience** : 12+ Years **Location** : Pune **Requirement**: - Ensure 100% delivery process adherence leading to good customer experience - Demonstrate expertise in area of service management & processes, in day-to-day tasks - Understand customer business, service management processes and associated challenges & suggest continuous improvement (CI)...

  • Associate Service Delivery Manager

    1 week ago

    Pune, India Ensono Full time

    About us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and...

  • Service Delivery Manager

    2 days ago

    Pune, India Birlasoft Full time

    About us: Birlasoft appears is a prominent player in the IT industry, emphasizing domain expertise, enterprise solutions, and digital technologies. As part of the CK Birla Group, we boast a substantial professional team committed to upholding the group's legacy. The company places importance on values like Diversity, Equity, and Inclusion (DEI) and Corporate...

  • Service Delivery Manager

    3 days ago

    Pune, India Birlasoft Full time

    About us: Birlasoft appears is a prominent player in the IT industry, emphasizing domain expertise, enterprise solutions, and digital technologies. As part of the CK Birla Group, we boast a substantial professional team committed to upholding the group's legacy. The company places importance on values like Diversity, Equity, and Inclusion (DEI) and Corporate...

  • Vendor Coordinator

    4 weeks ago

    Pune, India GTT Communications Full time

    Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. - Vendor Coordinator: Role Summary: The Vendor Coordinator role sits within the Service Delivery Central team, this team is composed of skilled...

  • Service Coordinator

    1 month ago

    Pune, India Prasa Infocom & Power Solutions Pvt Ltd Full time

    **Position - Service Coordinator (UPS Division)** **Job description** Established in the year 1994, PRASA Infocom & Power Solutions has gained vast experience in the ever-changing environment of data centers and mission critical infrastructure. Partnering with the leading brands for indoor and outdoor equipment installed for data centers. Prasa has...

  • Service Coordinator

    4 weeks ago

    Pune, India Shikshakji Full time

    Position : ServiceCoordinatorCompany:MaxAirconLocation:Pune IndiaAboutCompany :MaxAircon is seeking a motivatedand dynamic individual to join our team as a Service Coordinator.As a Service Coordinator you will play a crucial role incoordinating and managing service requests scheduling appointmentsand ensuring customer satisfaction. This position is ideal for...

  • Service Coordinator

    4 weeks ago

    Kharadi, Pune, Maharashtra, India Shikshakji Full time

    **JOB Description** **Position : Service Coordinator** **Company: Max Aircon** **Location: Pune, India** **Max Aircon** is seeking a motivated and dynamic individual to join our team as a Service Coordinator. As a Service Coordinator, you will play a crucial role in coordinating and managing service requests, scheduling appointments, and ensuring...

  • Service Coordinator

    4 weeks ago

    Pune, Maharashtra, India Future Mining Tools Pvt Ltd. Full time

    Service Coordinator Job Description: - Preparation of Quotations for Spares Parts - Preparation of Performa Invoice & Tax Invoice for spares. - Service order handling/processing. Provide technical support to customer. - Issuing of Purchase orders on local and overseas suppliers. - Coordinating with suppliers and shipping agent for shipment documentation and...

  • Service Coordinator

    1 month ago

    Kharadi, Pune, Maharashtra, India Shikshakji Full time

    **JOB Description** **Position : Service Coordinator** **Company: Max Aircon** **Location: Pune, India** **Max Aircon** is seeking a motivated and dynamic individual to join our team as a Service Coordinator. As a Service Coordinator, you will play a crucial role in coordinating and managing service requests, scheduling appointments, and ensuring...

  • Service Coordinator

    4 weeks ago

    Kharadi, Pune, Maharashtra, India Shikshakji Full time

    **JOB Description** **Position : Service Coordinator** **Company: Max Aircon** **Location: Pune, India** **Max Aircon** is seeking a motivated and dynamic individual to join our team as a Service Coordinator. As a Service Coordinator, you will play a crucial role in coordinating and managing service requests, scheduling appointments, and ensuring...

  • Service Delivery-specialist-1

    1 week ago

    Pune, India Telstra Full time

    Employment Type Permanent Closing Date 16 Feb 2023 11:59pm Job Title Service Delivery-Specialist-1 Job Summary As a Service Delivery Specialist, you demonstrate strong commitment and drive in ensuring effective service delivery to customers. Your role is pivotal to the retention and growth of customers in a defined segment as you prioritise...

  • Service Delivery Executive

    5 days ago

    Pimple Soudagar, Pune, Maharashtra, India HOBBS FOODS PVT LTD Full time

    As a Delivery Executive, you will be an essential part of our logistics team, responsible for ensuring the efficient and timely delivery of food to our customers. Your main duties and responsibilities will include: - Safely and efficiently delivering food within specified time frames. - Planning delivery routes to optimize efficiency and minimize delivery...

  • Service Delivery Senior Analyst

    4 weeks ago

    Pune, India F337 Deutsche India Private Limited, Pune Branch Full time

    Description The “Global Real Estate” (GRE) division manages all services related to buildings, workplaces and logistical services within the Deutsche Bank Group. This includes the search for new locations, the negotiation and management of rental agreements, the planning and implementation of construction projects and moves, as well as building...

  • Service Delivery Senior Analyst

    4 weeks ago

    pune, India F337 Deutsche India Private Limited, Pune Branch Full time

    Description The “Global Real Estate” (GRE) division manages all services related to buildings, workplaces and logistical services within the Deutsche Bank Group. This includes the search for new locations, the negotiation and management of rental agreements, the planning and implementation of construction projects and moves, as well as...

  • Vendor Order Coordinator

    1 month ago

    Pune, India GTT Communications Full time

    Vendor Order Coordinator_ Role Summary: The Service Delivery team is composed of skilled individuals responsible for a range of disciplines. These include Internal Customer/Vendor Communication, coordination of work activities, service delivery and follow-up of delivery progress. Project Managers/vendor Communication with efficient and timely coordination...