DMart - Service Delivery Lead - ITIL/ITSM
Found in: Adzuna IN C2 - 2 weeks ago
KEY SKILLS AND EXPERIENCE :
- Hands on experience in an operations role managing an IT department in a retail environment
- Sound knowledge of best practices around service delivery
- ITSM/ITIL certification is preferred
- Strong analytical & problem-solving skills with ability to translate ideas into practical
implementation
- Ability to manage stakeholder relationships including team members, vendors and partners
- Excellent leadership and communication skills with ability to present and communicate effectively with both technical and non-technical audience
- Ability to manage multiple tasks, deadlines and resolution of issues
KEY RESPONSIBILITIES :
1. Execute overall strategy, framework and roadmap for IT Service Management & Delivery within the purview of Service Delivery vertical
2. Implement cross functional operational processes and frameworks to ensure proper handling, escalations, and resolution of operational issues in IT applications, systems and servers
3. Monitor and perform corrective actions based on problem management methodology pertaining to IT Services, tools, systems and applications
4. Manage the steering of service incident resolution and restoration: Incident analysis, defining and managing corrective actions to eliminate recurring service problems
5. Ensure that incidents are correctly routed to the appropriate Support team within service delivery for L0/L1 incidents
6. Ensure that incidents L2 and above are correctly escalated to respective IT vertical
7. Develop suitable workarounds for all problems and events triggered in the environment and conduct an in-depth root cause analysis to avert future occurrence
8. Responsible for the overall Access Management and ensure that right access is given to correct employee on the basis of a pre-defined matrix
9. Manage exceptions through the Central IT Helpdesk by analyzing and acting on requests for additional access raised as incidents
10. Ensure planning and execution of Configuration Management throughout the project lifecycle, including development, migration, deployment, and security.
11. Ensure daily end-to-end delivery of Configuration Management services in accordance with this Configuration Management Plan.
12. Assist the GRC team to conduct audit and assurance activities as per requirement
13. Work with PMO to execute service delivery related projects in case of nomination as a project manager by Service Delivery Head (ref:hirist.tech)
-
Service Desk Manager
Found in: Adzuna IN C2 - 2 weeks ago
Mumbai/Bangalore, Maharashtra, India Mobile Programming LLC Full timeNotice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency...
-
DMart - Security Operations Lead - Threat Hunting
Found in: Adzuna IN C2 - 2 weeks ago
Mumbai, Maharashtra, India Avenue Supermarts Ltd - DMart Full timeKEY SKILLS AND EXPERIENCE : 1. Demonstrable experience within a Security Operations Center, coordinating responses to security incidents.2. Experience leading the implementation and development of MDR tooling, infrastructure and processes3. Experience On popular SIEM, SOAR, and threat hunting platforms is mandatory.4. Experience in security incident handling...
-
DMart - Network Operations Manager - SDWAN/WAN
Found in: Adzuna IN C2 - 2 weeks ago
Mumbai, Maharashtra, India Avenue Supermarts Ltd - DMart Full timeKEY SKILLS AND of managing WAN devices, WAN technologies, SDWAN, Enterprise Wireless networks, Network architecture, AD, Virtualization technologies, and other IT Infrastructure solutionsCertifications like Cisco Certified Network Professional (CCNP), Cisco Certified Design Expert (CCDE), CompTIA Server+, Network+, Microsoft certifications, etc. shall be...
-
DMart - SAP Architect - ABAP Module
Found in: Adzuna IN C2 - 2 weeks ago
Mumbai, Maharashtra, India Avenue Supermarts Ltd - DMart Full timeKEY SKILLS AND EXPERIENCE :1. Relevant work experience in SAP product consulting, systems integration, or architect role2. Must have excellent expertise in ABAP development with very good understanding of SAP modules such as FI, MM, WM, SD3. Must be an expert in analyzing, creating system specifications, and developing tests and implementing business...
-
ServiceNow Architect
Found in: Adzuna IN C2 - 2 weeks ago
Bangalore/Mumbai, Maharashtra, India Ekfrazo Technologies Private Limited Full timeKey Skills: ServiceNow ITSM Implementation/ Integration/ Solution Roadmap/ CommunicationDescription :- ServiceNow Architect will primarily focus on designing and delivering ServiceNow ITSM solutions that are developed on dedicated and/or shared service tenant platforms. - He/She adapts existing methods and procedures to create possible solutions to...
-
Netscribes - Delivery Head (13-30 yrs)
Found in: beBee jobs IN - 3 weeks ago
Mumbai, Maharashtra, India iimjobs Full timeIT Delivery HeadJob Summary:The IT Delivery Head is tasked with leading and managing the delivery of all IT services and projects across our technology services business. This pivotal role ensures high levels of customer satisfaction and the efficient and effective delivery of IT solutions. Collaborating closely with senior management, the IT Delivery Head...
-
Netscribes - Delivery Head (13-30 yrs)
Found in: beBee jobs IN - 2 weeks ago
Mumbai, Maharashtra, India iimjobs Full timeIT Delivery HeadJob Summary:The IT Delivery Head is tasked with leading and managing the delivery of all IT services and projects across our technology services business. This pivotal role ensures high levels of customer satisfaction and the efficient and effective delivery of IT solutions. Collaborating closely with senior management, the IT Delivery Head...
-
Delivery Manager
Found in: Adzuna IN C2 - 7 days ago
Mumbai, Maharashtra, India Reliable Group Full timeSummary :We are looking to hire an exceptional Delivery Manager for the successful delivery of custom application development and support projects with a focus on key accounts. This role would be responsible for the high-quality and timely execution, of custom application development projects. This role would be overseeing the delivery of key accounts as...
-
IT Service Delivery Specialist
Found in: beBee jobs IN - 3 days ago
Mumbai, Maharashtra, India Team Computers Pvt Ltd Full timeApply for IT Service Delivery Specialist, Career Progress Consultants in Mumbai ,Delhi ,Delhi/ NCR for 3 - 5 Year of Experience on
-
IT Delivery Manager
Found in: Adzuna IN C2 - 2 weeks ago
Navi Mumbai, Maharashtra, India Reliable Group Full timeJob Title : Delivery ManagerLocation : Mumbai Preferred.Reporting To : Vice President of Solutions.Timings : 3-4 hours overlap with US East Coast to accommodate client and internal leadership based in the US.Summary :We are currently seeking a proficient Delivery Manager with a strong track record in successful delivery of custom application development...
-
Vice President/Senior Vice President
Found in: Adzuna IN C2 - 2 weeks ago
Mumbai, Maharashtra, India INSIGHTEK GLOBAL CONSULTING PRIVATE LIMITED Full timeCompany Description :InsighTek Global is an IT Consulting and Services company based in Mumbai Metropolitan Region. We specialize in consulting, designing, and delivering Digital Transformation solutions for enterprises, customized to their specific business challenges. Our expertise lies in providing software solutions for complex business management and...
-
Manager - Digitalization & Service Delivery - HR Domain (4-8 yrs)
Found in: beBee jobs IN - 3 weeks ago
Mumbai, Maharashtra, India iimjobs Full timeThe HR Digitalization and Service Delivery Team leads the implementation of digital initiatives in the HR Domain. The team also prepares reports and dashboards, to help visualize HR data. In addition to this, the team also extends systems related support to the BU HR Teams and CoE's in the form of data uploads, maintaining data sanctity etc. The incumbent...
-
Manager - Digitalization & Service Delivery - HR Domain (4-8 yrs)
Found in: beBee jobs IN - 2 weeks ago
Mumbai, Maharashtra, India iimjobs Full timeThe HR Digitalization and Service Delivery Team leads the implementation of digital initiatives in the HR Domain. The team also prepares reports and dashboards, to help visualize HR data. In addition to this, the team also extends systems related support to the BU HR Teams and CoE's in the form of data uploads, maintaining data sanctity etc.The incumbent...
-
Pre-Sales Engineer
Found in: Adzuna IN C2 - 2 weeks ago
Mumbai, Maharashtra, India Visionyle Solutions Full timePosition : Pre-Sales Engineer (Technical)Location : MumbaiExperience :10- 12 YearsPosition Mode : Permanent Work Mode : Work from Office, 6 days working , PFBMode of Interview : 2-3 rounds ( Virtual/F2F)Notice : Immediate - 15 daysSummary :The Pre-Sales Technical person is responsible for providing technical solutions to new & existing corporate customers on...
-
Technical Support Engineer
Found in: Adzuna IN C2 - 2 weeks ago
Mumbai, Maharashtra, India AVE Promagne Full timeJob Description :- Understand end-to-end business requirements, system integrationsRoles & Responsibilities :- Understand end-to-end business requirements, system integrations.- Work with application users on L1 issues- Work with various development teams on L2, L3 issues- Application Release Management- Application Monitoring and Log Analysis- Work US...
-
Lead - Security Operations & Management
Found in: Adzuna IN C2 - 2 weeks ago
Mumbai, Maharashtra, India Growel Softech Pvt. Ltd. Full timeLead Security Operations and Management/Head Cyber SecurityJob Description :Lead Security Operations and Management, shall be responsible for ensuring the day-to-day operations and maintenance of the organization's cyber security infrastructure and controls to protect systems, networks, and data to strengthen security posture and ensure the control...
-
Central Service desk
Found in: beBee jobs IN - 4 hours ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJob Title Central Service desk /Call Handler /Mailbox Handler Posted on Experience Required 2 years Job Description Need Relevant Experience of Service desk Operations (like Call Response , Assigning, Follow-up, Call Update) along with effective user management skill . Sound knowledge about SLA Terms (RT/TAT/Priority /Severity) Awareness require about...
-
Digital Marketing Internship
Found in: beBee jobs IN - 2 weeks ago
Mumbai, Maharashtra, India Lead Mines Media Full timeAbout the internship:Selected intern's day-to-day responsibilities include:1. Checking creatives and content made by content writers and designers for grammar and spelling2. Posting and scheduling the creatives on clients' pages3. Working on setting up the lead generation ads for a client4. Sending reports every week to the clients for social media...
-
Digital Marketing Internship
Found in: beBee jobs IN - 2 weeks ago
Mumbai, Maharashtra, India Lead Mines Media Full timeAbout the internship:Selected intern's day-to-day responsibilities include:1. Checking creatives and content made by content writers and designers for grammar and spelling2. Posting and scheduling the creatives on clients' pages3. Working on setting up the lead generation ads for a client4. Sending reports every week to the clients for social media...
-
Digital Marketing Internship
Found in: beBee jobs IN - 3 weeks ago
Mumbai, Maharashtra, India Lead Mines Media Full timeAbout the internship:Selected intern's day-to-day responsibilities include:1. Checking creatives and content made by content writers and designers for grammar and spelling2. Posting and scheduling the creatives on clients' pages3. Working on setting up the lead generation ads for a client4. Sending reports every week to the clients for social media...