Technical Support Engineer
4 weeks ago
Job Description :
- Understand end-to-end business requirements, system integrations
Roles & Responsibilities :
- Understand end-to-end business requirements, system integrations.
- Work with application users on L1 issues
- Work with various development teams on L2, L3 issues
- Application Release Management
- Application Monitoring and Log Analysis
- Work US business hrs
Eligibility :
- Python application development (Django framework)
- Relational DB like Postgres and SQL
- Cloud infrastructure like AWS (S3, SQS, EC2 etc)
- React JS, JavaScript, HTML and CSS
- L1 & L2 Support
- Bridge call management
- Incident communications
- Application release management
- Application monitoring and log analysis
- ITIL Knowledge
- ITSM, collaboration and CI-CD tools
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