ITSM Technical Lead

3 weeks ago

Navi Mumbai, India LTIMindtree Full time

LTIMindtree is looking for ITSM Tech Lead's who can join us Immediately for Pan India Location.


• 8+ years of experience in ITSM, specifically supporting the ServiceNow processes.

• Experience with ServiceNow forms, fields, views, lists, UI policy, actions, and client and server scripts.

• Configuration and enhancements on the ServiceNow ITSM module.

• Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.

• Expertise with scripting languages such as JavaScript and Angular JS.

• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.

• Ability to talk to business to understand requirements, provide options and set right expectations on delivery.

• Excellent written and oral communication skills.

• Should be able to interact with customer and get the requirements.


Good to have:

• Experience successfully implementing the ServiceNow ITSM modules platform and processes leveraging the ITSM framework

• ServiceNow System Administrator Certification, CIS Certified

• Experience performing continuous improvement initiatives for processes and services

• Experience with ServiceNow Workplace Safety apps implementation


LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, dis-ability or any other characteristic protected by applicable law.”

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