Associate Director- Process Excellence
1 week ago
A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.
To know more about Firstsource please visit our website www.firstsource.com
Job location : Mumbai
Position : Associate Director Process Excellence
Division : BPO
Experience : 12 years of experience in relevant role.
Responsibilities
Identity, lead, manage, mentor or execute process improvement and digitization initiatives for support functions with the objective of eliminating cost, improving Customer experience and Increasing efficiency
Establish positive working relationships at senior levels with functional heads.
Zeal to build a culture of continuous improvement and innovation.
Flexibility and initiative in achieving the desired outcome
Coach, guide and support team to achieve team, department and strategic objectives.
Manage and execute as per plan key cross functional cross geography organizational initiatives.
Flexibility to use data driven, process driven , or Creativity based approach to problem solving (or) opportunity identification
Support idea generation initiative across the support function.
Design and facilitate problem solving workshops / kaizen events / design sprints.
Explore opportunities for high impacting transformation initiatives i.e. RPA/AI deployment, Contact avoidance/elimination/deflection etc.
Support end to end deployment of Intelligent Automation (IA) by identifying opportunities, documenting requirements and support deployment.
Key Performance Indicators
- Value delivered through projects in support functions
- Automation identification and deployment support
- Project Management and Process Improvement
- Facilitating change
- Facilitate Idea generation and idea management.
- Supporting training delivery as required
Critical:
MBA
LSS Black Belt Certification (or) Management Consulting Experience
Strong analytical, problem solving, facilitation and project management skills
Experience in Value Stream Mapping
Experience in facilitating problem solving workshops / kaizen events / Design sprints.
Contact details
Rashmi Mall
Email- rashmi.mall@firstsource.com
-
Associate Director Human Resources
1 week ago
Anantapur, India Pema Wellness Retreat Full timeJob SummaryThe Associate Director of Human Resources at Pema Wellness plays a key role in executing strategies to attract, retain, and develop diverse premiere talent. Reporting directly to the General Manager, this position provides leadership and direction to the human resources team, ensuring the effective implementation of HR practices, policies, and...
-
Senior Associate, Cosec
1 month ago
Anantapur, India VISTRA Full timeKey ResponsibilitiesGenerating of Annual General Meeting packs for annual compliance (Notice, Appointment of representatives, AGM Minutes, Consent for shorter notice members/auditors) and Power of attorney.Generating of Annual Compliance packs (additional to AGM packs – preparation of Board minutes/resolutions for the approval of financial statements and...
-
Content Strategist
3 weeks ago
Anantapur, Andhra Pradesh, India Burson Full timeJob OverviewBurson is seeking an accomplished Associate Director- Content to lead the development of long-form content across various industrial sectors and subjects. This role involves conceptualizing, planning, researching, and writing compelling editorial content, including blogs, thought leadership articles, newsletters, and white papers.The ideal...
-
Director-IQAC
3 weeks ago
Anantapur, India BML Munjal University Full timePosition Overview: The Director of the Internal Quality Assurance Cell (IQAC) is a pivotal leadership role responsible for ensuring and enhancing the quality standards of academic and administrative processes in the institution. The Director will oversee the development, implementation, and continuous improvement of quality assurance policies, practices, and...
-
Anantapur, Andhra Pradesh, India Kelp DAO Full timeAbout Kelp DAOKelp DAO is a pioneering force in the blockchain and web3 space, founded by visionary entrepreneurs Amitej G and Dheeraj B. With their previous success at Stader Labs, a multichain liquid staking platform boasting $700M+ in TVL, they continue to push boundaries with Liquid Restaking Solutions for public blockchain networks.The Kelp DAO team is...
-
Anantapur, Andhra Pradesh, India IGT Solutions Full timeIGT Solutions is a leading provider of business process outsourcing (BPO) solutions, with a strong presence in the Asia-Pacific region. We are currently seeking a highly experienced Regional Sales Director to lead our sales efforts in the travel and hospitality domain.The ideal candidate will have a proven track record in BPO sales, with a minimum of 10-15...
-
Sales Associate
3 weeks ago
Anantapur, India Airtec Electrovision Pvt Ltd Full timeCompany DescriptionAirtec Electrovision Private Limited is a manufacturer and supplier of electronic products based in New Delhi, India. The company specializes in LED televisions, ,Washing machines, BLDC Fans, Dessert and commercial coolers, and infrared cooktops, catering to customers across India.Role DescriptionThis is a full-time on-site role for a...
-
Ansell | Assoc Director, R&D
3 weeks ago
Anantapur, India Ansell Full timeWhy Ansell?At Ansell, by staying two steps ahead of workplace risk we aim to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear, to keep workers safe and productive in industrial, medical,...
-
Finance Associate
3 weeks ago
Anantapur, India RegisterKaro Full timeJob Title: Finance AssociateEmployment Type: Full-timeLooking for an Immediate JoinerCompany Overview:Registerkaro is a leading provider of finance, accounting, and taxation services, specializing in assisting businesses with their compliance and financial needs. Our comprehensive solutions help clients navigate the legal requirements, ensure compliance with...
-
Finance Associate
2 weeks ago
Anantapur, India Contlo Full timeJob Summary:The Finance Associate - Collections is responsible for managing and executing the collections process to ensure timely receipt of payments from customers. The role requires excellent communication skills, financial acumen, and attention to detail to maintain cash flow, minimize delinquency, and build strong relationships with clients.Key...
-
Associate Professor Forensic Medicine
6 months ago
Anantapur, India ELEVATED SYNERGY LIMITED Full time**Vacancy for Associate Professor Forensic Medicine** - Responding to crime scenes to make assessments and perform investigative tasks. - Taking photographs and video recording crime scenes. - Identifying and collecting physical evidence, and making notes. - Attending autopsies to make observations, gather evidence, and take photographs. - Making crime scene...
-
Business Development Associate
3 weeks ago
Anantapur, India Treflo Full timeJob Title: Business Development AssociateLocation: BangaloreExperience: 2-4 YearsPosition Type: Full-time (In-office) About the Role:As a Business Development Associate, you will be at the forefront of expanding our presence in the blockchain and cryptocurrency ecosystem. You’ll identify new opportunities, foster partnerships, and drive growth initiatives...
-
Senior Brand Services Associate
3 weeks ago
Anantapur, India Publicis Groupe Full timePosition: Sr. Brand Services AssociateExp Required: 3-5 Yrs(Integrated Experience Preferred)Main Task & Responsibilities:Manage day to day operations (inter dept coordination, intra dept coordination, finalizing work – taking feedback, understanding how to decode client feedback, artworks, attention to detail, competitive knowledge, market visits, minutes...
-
Marketing & Sales Associate
4 weeks ago
Anantapur, India Big.Jobs Full timeAbout Us: Big.Jobs is a cutting-edge recruitment technology company powering recruiting wins at over 50 top-tier startups worldwide, from San Francisco to Singapore. Through our latest innovation, Origa - a revolutionary Voice AI platform - we're transforming how businesses handle phone conversations. Based in Bangalore, we're serving international markets...
-
Voice Process
2 months ago
Anantapur, India GML Soft Labs Full timeWe're looking for Tele Callers with Good Communication Skills to join our team and assist us in expanding our US business. **Responsibilities**: - Make outbound calls to potential prospects from the contact list provided and schedule appointments with the Account Executive - Qualify prospects by understanding their needs and requirements - Follow up with...
-
Digital Transformation Consultant
2 weeks ago
Anantapur, Andhra Pradesh, India Antal International Full timeAbout Our CompanyOur company is a pioneering SaaS provider, empowering businesses with cutting-edge cloud-based enterprise software and services. We cater to the needs of sales performance management, sales effectiveness, sales compensation, and employee engagement.The RoleWe are seeking an experienced Lead Implementation Consultant to join our team in...
-
Anantapur, India Genpact Full timeDescription - ExternalWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and...
-
Customer Relationship Executive
7 months ago
Anantapur, India Buzz Groups Full timeDuties include handling, confirming, processing, accounting and settlement of purchase and sale foreign exchange transactions in various currencies and a wide variety of FX business products. - Process and settle purchase and sale of Foreign Exchange transactions in select currencies and a wide variety of FX products such as Foreign Currency Deposit. -...
-
Majid Al Futtaim | Associate Manager
3 weeks ago
Anantapur, India Majid Al Futtaim Full timeMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...
-
Software Implementation Specialist
3 weeks ago
Anantapur, Andhra Pradesh, India Community Brands Full timeWe are seeking an experienced Software Implementation Specialist to join our Client Services team in Pune. As a key member of this team, you will be responsible for delivering high-quality software solutions that meet the business requirements of our customers.About the ProductNimble AMS is a powerful platform that helps associations manage every aspect of...