Customer Success Manager
2 days ago
Role OverviewLead – Customer Success will be responsible for driving strong client relationships, identifying new growth opportunities within existing accounts and ensuring successful roll out and adoption of TLC’s products and services. The role demands a strategic, consultative and execution focused professional who can collaborate closely with cross functional teams including Tech, Digital and Product.ResponsibilitiesClient Relationship Management & Opportunity Development- Meet and engage with clients regularly to understand business needs, challenges, and upcoming opportunities. - Conduct a targeted number of client meetings focused on exploring new business opportunities and solution enhancements. - Serve as the primary point of contact, ensuring a consistent, positive client experience.Revenue Growth from Existing Clients- Drive revenue expansion by identifying cross-sell and up-sell opportunities across TLC’s service portfolio. - Present new solutions, value-added offerings, and custom services to increase client investment. - Track account performance and ensure revenue targets are consistently met or exceeded.Product / Service Rollout & Delivery- Ensure timely and successful implementation of solutions in collaboration with Tech, Digital, and Product teams. - Coordinate project timelines, manage deliverables, and ensure a seamless client onboarding and transition experience. - Monitor rollout health and proactively resolve any issues or dependencies.Post Implementation Reviews & Success Measurement- Conduct structured reviews with clients to evaluate the success of new solutions. - Capture measurable impact, client feedback, and recommendations for improvement. - Report insights internally to inform product enhancements and future client engagementsProduct Demos- Deliver compelling demos to existing clients and prospective customers. - Demonstrate product features, benefits, and use cases tailored to client needs. - Support the sales team during pre-sales stages where required.Training- Conduct training sessions for new clients, ensuring they are fully equipped to use TLC platforms and services effectively. - Create training materials, guides, and support resources as needed. - Measure training success through adoption metrics and user engagement.Additional Responsibilities- Maintain accurate records of client interactions, opportunities, and progress in CRM tools. - Collaborate with internal teams to drive continuous service improvements. - Provide thought leadership, insights, and best practices to enhance overall client satisfaction and retention.Experience- 6 - 10 years of experience in Customer Success, Account Management, or Client Services from luxury background (preferably hotels). - Proven experience in managing clients and driving revenue growth. - Strong understanding of digital products, implementation processes, and customer lifecycle. - Excellent communication, presentation, and relationship - building skills. - Ability to manage multiple clients and projects simultaneously. - Analytical mindset with the ability to conduct success reviews and generate insights
-
Customer Success Manager
2 weeks ago
Delhi, Delhi, India Thynk Success Full timeAre you passionate about driving client growth and building long-lasting partnerships? Thynk Success — a performance-driven marketing agency specializing in the education sector — is looking for a Customer Success Manager to join our growing team.Key Responsibilities:Serve as the main point of contact for clients to manage relationships and ensure...
-
Customer Success Manager
6 days ago
New Delhi, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation:Chennai Reports To:Senior Manager – Customer Success Department:Customer SuccessRole Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to...
-
Customer Success Manager
1 day ago
New Delhi, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation:Chennai Reports To:Senior Manager – Customer Success Department:Customer SuccessRole Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to...
-
Customer Success Manager
2 weeks ago
New Delhi, India Skill Veda Full timeCustomer Success ManagerLocation:Whitefield, Bengaluru, Karnataka Working Days:5 Days (Rotational Shifts) Compensation:₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
-
Customer Success Manager
3 weeks ago
New Delhi, India Skill Veda Full timeCustomer Success Manager Location:Whitefield, Bengaluru, Karnataka Working Days:5 Days (Rotational Shifts) Compensation:₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
-
Customer Success Manager
3 days ago
New Delhi, India Skill Veda Full timeCustomer Success Manager Location:Whitefield, Bengaluru, Karnataka Working Days:5 Days (Rotational Shifts) Compensation:₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
-
Customer Success Manager
4 weeks ago
New Delhi, India Skill Veda Full timeCustomer Success ManagerLocation:Whitefield, Bengaluru, Karnataka Working Days:5 Days (Rotational Shifts) Compensation:₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
-
Customer Success Manager
1 week ago
New Delhi, India Magnus India Consulting Services Full timeWe are hiring for a leading internet-based company with a global presence in the role of Customer success management.Responsibilities Own overall relationship with assigned customer accounts Ensure retention and satisfaction of all assigned clients Aid clients in achieving their goalsQualificationsBachelor's degree or equivalent experience Experienced in b2c...
-
Customer Success Manager
1 week ago
New Delhi, India Magnus India Consulting Services Full timeWe are hiring for a leading internet-based company with a global presence in the role of Customer success management.Responsibilities Own overall relationship with assigned customer accounts Ensure retention and satisfaction of all assigned clients Aid clients in achieving their goalsQualificationsBachelor's degree or equivalent experience Experienced in b2c...
-
Customer Success Manager
4 weeks ago
New Delhi, India Skill Veda Full timeCustomer Success Associate – TravelTech / SaaS | New Delhi:Location: New DelhiCompensation: ₹5,00,000 – ₹6,00,000 per annum (Including PF and PGDM monthly fees of ₹6,666)Shift: 6 Days (5 Days On-site, 1 Day WFH)Eligibility Criteria:• This role is only for graduates, post graduate candidates shouldn't apply• You should have exceptional spoken...
