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Customer Success ManagerLocation:Whitefield, Bengaluru, Karnataka Working Days:5 Days (Rotational Shifts) Compensation:₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English communication skills. Pursuing a PGDM along with this job is mandatory and non-negotiable.About the Opportunity:We’re looking for passionateCustomer Success Managers (Entry-Level)who are eager to help customers succeed, solve real business challenges, and grow alongside one of India’s fastest-scaling SaaS startups in the healthtech space —Plum .This is awork-integrated rolein partnership withSkill Veda , where you’ll pursue aPGDM in Customer Success Managementwhile gaining real-world experience at Plum.It’s the perfect launchpad for someone who wants to build a long-term career inCustomer Success, Client Relations, or SaaS Account Management.Why Join Us: Plum’s Customer Success team is growing rapidly — having doubled in size last year while scaling 10x in customer numbers.You’ll: Work directly with CXOs and decision-makers from India’s top startups. Learn how high-growth SaaS companies manage clients, retention, and expansion. Be part of a team that combines empathy, analytics, and strategy to deliver exceptional outcomes.Your Key Responsibilities:Help customers and HR teams use their health insurance & wellness benefits seamlessly. Own post-onboarding relationships and ensure top-tier support and satisfaction. Communicate acrosschat, email, and phonewith empathy and problem-solving focus. Collaborate with internal teams & insurance partners to ensure quick resolution. Meet SLAs for response time, accuracy, and issue resolution. Identify customer patterns and share insights to improve internal processes. Drive100% retentionthrough an extraordinary customer experience.What We’re Looking For Graduatein any discipline (Postgraduates not eligible). Excellent English communication(verbal & written) is mandatory. Strong ownership mindset and ability to think on your feet. Tech-comfortable: tools likeIntercom, Slack, Freshdesk, Hubspot, or Google Suite. A genuine passion for helping people and solving problems.⚠️Note:Pursuing thePGDM (Post Graduate Diploma in Management)through Skill Veda alongside this role ismandatoryand non-negotiable.What You’ll Gain:Hands-on SaaS experience with one of India’s most innovative healthtech firms. A UGC-recognizedPGDM in Customer Success & Key Account Management . Career progression opportunities intoSenior CSM / Account Managerroles within 12–18 months. Dynamic, growth-oriented environment focused on skill development and ownership.Interested? Apply now or share your resume with with the subject line:“Application – Customer Success Manager (Entry-Level), Bengaluru”
