Customer Success Manager
9 hours ago
Role Overview We are looking for a Customer Success Manager who combines strong customer engagement skills with hands-on delivery ownership and business analysis capability. This role will work closely with enterprise customers to understand requirements, translate them into execution-ready workflows, and drive successful delivery outcomes—while ensuring adoption, satisfaction, and account growth.What You’ll Do Act as the primary point of contact for customers, ensuring clear communication, timely issue resolution, and trust-based relationships Own end-to-end delivery for live customer engagements, including planning, milestones, SLAs, and stakeholder alignment Gather and translate customer requirements into structured workflows, user stories, and execution plans for internal teams Proactively identify delivery risks, manage expectations, and drive resolutions before issues escalate Track and present delivery and success metrics such as adoption, data accuracy, turnaround time, and customer satisfaction Partner with Product, Engineering, and Support teams to ensure smooth execution and continuous improvement Drive onboarding and adoption of key workflows to help customers realize value early Identify cross-sell and upsell opportunities based on customer usage, maturity, and evolving needs, and support expansion conversations with account owners Conduct post-delivery follow-ups to validate outcomes and close open itemsWhat You’ll Bring 3–4 years of experience in Customer Success / Business Analysis / Implementation / Account Management / SaaS Support Strong delivery ownership experience managing live customer engagements end-to-end (planning → execution → handover) Solid business analysis skills: requirement gathering, process mapping, workflow definition, and translation into execution artifacts Strong communication and stakeholder management skills, especially with enterprise customers Comfort with metrics, dashboards, and operational performance tracking (HubSpot/Gainsight or similar is a plus) Financial domain exposure is an added advantage Operations background (finance ops / support ops / implementation ops / data ops) is an added advantage Experience handling large-scale enterprise project engagements is a strong advantageWhat Success Looks Like in This Role Deliveries run predictably with strong planning, clear SLAs, and minimal escalations Requirements are captured cleanly and executed without ambiguity Customers show improving adoption, satisfaction, and delivery confidence Expansion opportunities are discovered through value delivery and supported effectively with account owners Internal teams operate with clarity because customer communication, scope, and priorities are well managedWhy This Role Matters You’ll operate at the intersection of customer success, delivery execution, and business analysis—owning outcomes that directly impact retention, satisfaction, and growth. The role offers meaningful enterprise exposure, cross-functional influence, and strong career growth as the customer portfolio scales.
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Customer Success Manager
9 hours ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeJob Overview We are seeking a technically strong and customer-focused Customer Success Manager to ensure successful onboarding, adoption, and long-term value realization of technology solutions. This role bridges customers, product, engineering, and support teams to drive customer satisfaction, retention, and growth.Key Responsibilities Own and manage the...
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Customer Success Manager
1 week ago
New Delhi, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation:Chennai Reports To:Senior Manager – Customer Success Department:Customer SuccessRole Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to...
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Customer Success Manager
4 days ago
New Delhi, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation:Chennai Reports To:Senior Manager – Customer Success Department:Customer SuccessRole Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to...
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Customer Success Manager
10 hours ago
New Delhi, India Graphy Inc. Full timeCustomer Success Manager (US Shift)Location:Domlur, Bengaluru (Onsite) Shift Timings:7:00 PM – 4:00 AM IST (US Shift) Experience:1–2 Years Working Days:5 Days a WeekAbout the Role We are looking for a proactive and customer-focusedCustomer Success Managerto support creators and businesses usingGraphy , our creator-tech SaaS platform. In this role, you...
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Customer Success Manager
2 weeks ago
New Delhi, India Skill Veda Full timeCustomer Success ManagerLocation:Whitefield, Bengaluru, Karnataka Working Days:5 Days (Rotational Shifts) Compensation:₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
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Customer Success Manager
3 weeks ago
New Delhi, India Skill Veda Full timeCustomer Success Manager Location:Whitefield, Bengaluru, Karnataka Working Days:5 Days (Rotational Shifts) Compensation:₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
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Customer Success Manager
6 days ago
New Delhi, India Skill Veda Full timeCustomer Success Manager Location:Whitefield, Bengaluru, Karnataka Working Days:5 Days (Rotational Shifts) Compensation:₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
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Customer Success Manager
4 weeks ago
New Delhi, India Skill Veda Full timeCustomer Success ManagerLocation:Whitefield, Bengaluru, Karnataka Working Days:5 Days (Rotational Shifts) Compensation:₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
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Customer Success Manager
2 weeks ago
New Delhi, India Magnus India Consulting Services Full timeWe are hiring for a leading internet-based company with a global presence in the role of Customer success management.Responsibilities Own overall relationship with assigned customer accounts Ensure retention and satisfaction of all assigned clients Aid clients in achieving their goalsQualificationsBachelor's degree or equivalent experience Experienced in b2c...
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Customer Success Manager
2 weeks ago
New Delhi, India Magnus India Consulting Services Full timeWe are hiring for a leading internet-based company with a global presence in the role of Customer success management.Responsibilities Own overall relationship with assigned customer accounts Ensure retention and satisfaction of all assigned clients Aid clients in achieving their goalsQualificationsBachelor's degree or equivalent experience Experienced in b2c...
