Customer Success Manager
4 weeks ago
Role Overview We are looking for a Customer Success Manager who combines strong customer engagement skills with hands-on delivery ownership and business analysis capability. This role will work closely with enterprise customers to understand requirements, translate them into execution-ready workflows, and drive successful delivery outcomes—while ensuring adoption, satisfaction, and account growth.What You’ll Do Act as the primary point of contact for customers, ensuring clear communication, timely issue resolution, and trust-based relationships Own end-to-end delivery for live customer engagements, including planning, milestones, SLAs, and stakeholder alignment Gather and translate customer requirements into structured workflows, user stories, and execution plans for internal teams Proactively identify delivery risks, manage expectations, and drive resolutions before issues escalate Track and present delivery and success metrics such as adoption, data accuracy, turnaround time, and customer satisfaction Partner with Product, Engineering, and Support teams to ensure smooth execution and continuous improvement Drive onboarding and adoption of key workflows to help customers realize value early Identify cross-sell and upsell opportunities based on customer usage, maturity, and evolving needs, and support expansion conversations with account owners Conduct post-delivery follow-ups to validate outcomes and close open itemsWhat You’ll Bring 3–4 years of experience in Customer Success / Business Analysis / Implementation / Account Management / SaaS Support Strong delivery ownership experience managing live customer engagements end-to-end (planning → execution → handover) Solid business analysis skills: requirement gathering, process mapping, workflow definition, and translation into execution artifacts Strong communication and stakeholder management skills, especially with enterprise customers Comfort with metrics, dashboards, and operational performance tracking (HubSpot/Gainsight or similar is a plus) Financial domain exposure is an added advantage Operations background (finance ops / support ops / implementation ops / data ops) is an added advantage Experience handling large-scale enterprise project engagements is a strong advantageWhat Success Looks Like in This Role Deliveries run predictably with strong planning, clear SLAs, and minimal escalations Requirements are captured cleanly and executed without ambiguity Customers show improving adoption, satisfaction, and delivery confidence Expansion opportunities are discovered through value delivery and supported effectively with account owners Internal teams operate with clarity because customer communication, scope, and priorities are well managedWhy This Role Matters You’ll operate at the intersection of customer success, delivery execution, and business analysis—owning outcomes that directly impact retention, satisfaction, and growth. The role offers meaningful enterprise exposure, cross-functional influence, and strong career growth as the customer portfolio scales.
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Customer Success Manager
4 weeks ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeJob Overview We are seeking a technically strong and customer-focused Customer Success Manager to ensure successful onboarding, adoption, and long-term value realization of technology solutions. This role bridges customers, product, engineering, and support teams to drive customer satisfaction, retention, and growth.Key Responsibilities Own and manage the...
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Customer Success Manager
4 weeks ago
New Delhi, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation:Chennai Reports To:Senior Manager – Customer Success Department:Customer SuccessRole Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to...
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Customer Success Manager
4 weeks ago
New Delhi, India Graphy Inc. Full timeCustomer Success Manager (US Shift)Location:Domlur, Bengaluru (Onsite) Shift Timings:7:00 PM – 4:00 AM IST (US Shift) Experience:1–2 Years Working Days:5 Days a WeekAbout the Role We are looking for a proactive and customer-focusedCustomer Success Managerto support creators and businesses usingGraphy , our creator-tech SaaS platform. In this role, you...
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Customer Success Manager
3 days ago
New Delhi, India Team Computers Full timePosition: Customer Success ManagerLocation: Mumbai (Andheri/ Thane)Job: WFONo of Positions: 1Year of Experience: 4-8 YearsThe Cloud Customer Success Manager will be responsible for managing the contract renewal process, pipeline and supporting the overall Customer Success goals for the Cloud business.RoleThe Cloud Customer Success Manager will be responsible...
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Customer Success Manager
3 weeks ago
New Delhi, India SuperAGI Full timeAbout SuperAGISuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.Role OverviewAs a Customer Success...
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Customer Success Manager
3 weeks ago
New Delhi, India SuperAGI Full timeAbout SuperAGI SuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.Role Overview As aCustomer Success...
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Customer Success Manager
4 weeks ago
New Delhi, India TLC DigiTech Pvt. Ltd. Full timeRole OverviewLead – Customer Success will be responsible for driving strong client relationships, identifying new growth opportunities within existing accounts and ensuring successful roll out and adoption of TLC’s products and services. The role demands a strategic, consultative and execution focused professional who can collaborate closely with cross...
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Customer Success Manager
4 weeks ago
New Delhi, India TLC DigiTech Pvt. Ltd. Full timeRole OverviewLead – Customer Success will be responsible for driving strong client relationships, identifying new growth opportunities within existing accounts and ensuring successful roll out and adoption of TLC’s products and services. The role demands a strategic, consultative and execution focused professional who can collaborate closely with cross...
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Customer Success Manager
7 days ago
New Delhi, India Rubrik Full timeLocation: Bengaluru Timings: EST 5:30 pm to 2:30 am ISTJob Summary The Customer Success Manager (CSM) is the primary strategic partner responsible for guiding Rubrik’s customers through the entire post-sale journey, ensuring maximum value realization, deep product adoption, and long-term retention. You will serve as the customer's trusted advisor and...
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Customer Success Manager
4 weeks ago
New Delhi, India TestGrid.io Full timeJob Title: Customer Success ManagerLocation: Surat, Gujarat (On-site)Company: TestGridEmployment Type: Full-timeSalary Range: As per market standardsJob RoleWe are seeking a highly skilled Customer Success Manager (CSM) who will play a critical role in ensuring our customers achieve measurable value from the TestGrid platform. In this role, you will manage...
