Strategic Account Manager

4 weeks ago

Noida, Uttar Pradesh, India Intellicus Technologies Full time

Education: B./ MS / BE/ B.Tech / MBA.

Experience: 8-15 Years.

Location: Indore, Noida, Bangalore.

Technology exposure: Big data OLAP, OLAP, Data Engineering, Data warehousing, ETL.

Key Responsibilities

- Own the post-sale relationship with assigned accounts, ensuring high levels of satisfaction and retention.

- Serve as the primary point of contact and trusted advisor to customers.

- Understand customer goals and align product usage to deliver value.

- Identify upsell/cross-sell opportunities and close them.

- Collaborate with product and support teams to address customer needs and advocate for customer priorities.

- Conduct regular business reviews and performance check-ins.

- Track key metrics (account growth, retention, adoption, usage, engagement) to manage account health.

Requirements

- Experience in Banking and Financial industry (large banks).

- 3-5 years of experience in account management, customer success, or a client-facing role in a product/SaaS company.

- Strong communication, relationship-building, and problem-solving skills.

- Experience working with cross-functional teams and managing multiple accounts.

- Ability to understand technical products and translate customer needs to internal teams.

Nice to Have

Exposure to B2B SaaS environments.

Ability to analyze customer data and derive insights.

Technology exposure: Big data OLAP, OLAP, Data Engineering, Data warehousing, ETL.

(ref:iimjobs.com)

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