Senior Manager

2 weeks ago

Delhi, Delhi, India Dataflow Groups Full time

- DataFlow is looking for an ambitious, energetic and highly skilled Senior Manager within the Equivalence Services within DataFlow.

- This critical role combines team leadership with high-level operational and project coordination.

- The individual will foster close working relationships with internal and external stakeholders to ensure timely delivery.

- The ideal candidate will possess deep expertise in international education systems and qualifications including academic, technical, professional, and vocational, a proven track record of operational leadership to complex credentialing challenges and ensuring the highest standards of service delivery.

- DataFlow offers a flexible and collaborative working environment with a multi-national multi-cultural team spread across the globe.

- The role will be working closely with all key stakeholders internally and externally and would be a high visibility role.

Job Summary:

- The primary focus of this position is to ensure all academic and vocational credential evaluations and associated functions are done on time maintaining quality, speed and integrity.

- This is a critical position requiring strong coordination, analytic skills, and a process-oriented mindset.

- The role requires answering complex queries and resolving escalations, ensuring our services maintain the highest standards of quality and consistency.

Duties and responsibilities:

- Review and evaluate academic, technical and vocational credentials to the UAE education system, using UAE rules and regulations.

- Provides expert clarification and support to the team on all aspects of the equivalency process, acting as their go-to resource for the most challenging questions.

- Lead and manage a team of operation professionals and drive operational excellence by improving and automating our workflows.

- Coordinate daily operational workflow to ensure evaluations are completed smoothly and meet all quality and speed targets (SLAs).

- Use data to find and fix bottlenecks, improving the process with automation and new technology.

- Applies expert, hands-on research skills to resolve difficult cases, using these as opportunities to mentor the team and enhance standards.

- Work closely with other teams like Applicant Support, Technology to give customers a smooth experience.

- Stay abreast of changes in global education systems, accreditation standards, and international treaties related to academic, technical and vocational qualification recognition.

- Ensure the team follows all client regulations, industry standards and data privacy regulations.

Skills:

- Understanding of different types of qualification credentials, credential evaluation, regulatory procedures, and education systems.

- Organizational and project management skills with the ability to manage multiple priorities.

- Strong data analytical and problem solving skills.

- Process-oriented mindset with attention to detail and structured thinking.

- Collaborative, able to work independently under pressure, with time-management skill.

- 10-12 years of experience in education service delivery.

- Prior experience in academic or vocational education credentialing or education regulatory domains is preferred.

- Knowledge of qualification frameworks of different countries and credential databases is an advantage.

- Willing to work extended hours when required to meet deadlines.

(ref:iimjobs.com)

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