Operations and Customer Experience Associate

15 hours ago

New Delhi, India Better Basics Full time

Location: Noida (On-site)Type: Full-timeAbout Better BasicsBetter Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online.We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to help scale our backend operations as we grow. This is a high-ownership role with a potential to leading all operations down the line. You will work directly with the founder and our factory team to make sure production, fulfilment, and customer-facing operations run smoothly as we scale.Key ResponsibilitiesOperations & Execution- Coordinate daily order fulfilment, returns, and inventory updates - Work closely with the factory manager to align fabric availability, order timelines, and production tracking - Flag operational bottlenecks early and solve for delays, errors, or system gaps - Own backend updates on Shopify (order edits, returns, inventory, analytics) - Maintain trackers and reports across orders, returns, production status, and material movementCustomer Experience (CX)- Handle operational customer queries via WhatsApp, email, and social DMs—returns, delays, size issues, etc. - Track recurring customer pain points and suggest process improvements - Ensure fast, clear, and friendly responses while maintaining a high standard of customer communication - Coordinate with the factory and founder to resolve escalations quickly and transparentlyCross-functional Coordination- Liaise between factory, delivery partners, vendors, and external freelancers - Assist in planning and executing restocks and new product launchesQualifications/Requirements- 2+ years of experience in operations, consulting, e-commerce, or early-stage startups - Quick learner and adaptability in the workplace - Highly organised and process-driven, someone who can bring structure to chaos - Detail oriented with strong written and verbal communication skills - Comfortable coordinating with factory teams, vendors, and logistics providers - Bias for action—you take ownership, spot issues before they snowball, and solve independently - Familiar with Shopify, Excel/Google Sheets - Bonus: Experience working in fashion, and working with customer support tools, returns processing, courier aggregatorsAdded Benefits- Ownership and autonomy from day one - A front-row seat to how a modern consumer brand is built - Exposure to multiple verticals: production, e-commerce, logistics, and customer operations - The chance to lead all operations within 12–18 monthsStart Date: ImmediateTo apply, please email your resume and short note to support@betterbasics.co.in with subject line:Operations and Customer Experience Associate: .Please include salary expectation as well.

  • Associate Director

    4 weeks ago

    New Delhi, India Setu Full time

    About the jobTitle: Associate Director - Customer ExperienceAbout Us: Setu is reimagining the digital financial future of India. Our products power onboarding, payments, lending, deposits and financial data flows for dozens of businesses, making complex journeys simple, secure & scalable.If you want a role where you get to build brand, campaigns, content,...

  • Customer Experience Associate

    3 days ago

    New Delhi, India Even Full time

    About Even Healthcare:Even Healthcare is revolutionizing the healthcare industry by providing comprehensive and affordable healthcare solutions. We are on a mission to create a seamless healthcareexperience for individuals and families by building a strong network of healthcare providers.Role Overview:We’re seeking a proactive and empathetic Customer...

  • Customer Experience Associate

    3 days ago

    New Delhi, India Magma Digital Ventures Full time

    About the RoleWe are seeking a highly empathetic, proactive, and detail-oriented Customer Experience Associate who will serve as the frontline voice of our brand. This role goes beyond standard customer support - you will manage the full customer experience across channels, coordinate Ayurvedic doctor consultations, and constantly work to improve retention...

  • Head of Customer Experience and Operations

    5 days ago

    new delhi, India Venture Smarter Full time

    The Role: Company: Venture SmarterLocation: RemoteSalary: $7,500 – $9,000/month (depending on experience)The RoleAs the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building...

  • Associate Director

    4 weeks ago

    New Delhi, India Setu Full time

    About the jobTitle:Associate Director - Customer ExperienceAbout Us:Setu is reimagining the digital financial future of India. Our products power onboarding, payments, lending, deposits and financial data flows for dozens of businesses, making complex journeys simple, secure & scalable. If you want a role whereyou get to buildbrand, campaigns, content,...

  • Operations Associate

    6 days ago

    New Delhi, India Fresh Fusion Full time

    Job Title: Operations Associate – Inventory, Orders & CoordinationLocation: Andheri East, Mumbai, On-siteJob Type: Full-TimeCompany Description:Fresh Fusion is a health-focused food brand dedicated to making clean eating convenient and enjoyable. We prepare and deliver fresh salads, soups, juices, and wholesome snacks through Website, Zomato and Swiggy,...

  • Associate / Sr. Associate - Ecommerce Operations

    15 hours ago

    New Delhi, India Wholsum Foods (Slurrp Farm and Mille) Full time

    JD: Associate / Sr. Associate - Ecommerce OperationsWHAT WE DO AND WHO WE ARE Join the dynamic team at Wholsum Foods and be part of an extraordinary movement! Our mission is simple: to change the world's eats. With brands like Slurrp Farm and Mille, we offer healthy and delicious alternatives to the junk food epidemic. It’s time to rediscover the...

  • Customer Success Associate

    15 hours ago

    New Delhi, India TekXera Full time

    Customer Success Associate (Hebrew Language) – Remote Position:Customer Success Associate – L1 Work Mode:Remote (Work From Home) Process:International Customer Support Experience:1–5 Years Location:Pan India (Remote) About the Role We are hiring skilled and customer-focusedCustomer Success Associates (L1)with Hebrew language proficiency to support...

  • Customer Experience Associate

    5 days ago

    New Delhi, India GRIPIT Full time

    About GRIPIT At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers. With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow,...

  • Customer Service Associate

    2 weeks ago

    New Delhi, India Nap Chief Full time

    We’re Hiring: Customer Service Associate: CRMLocation:Turbhe, Navi Mumbai Experience:Minimum 6 months to 2 years (Freshersnot eligible) Salary:₹20,000 – ₹30,000 per month Type:Full-Time | On-siteAbout the Company: Nap Chiefis a premium kids' lifestyle brand focused on creating lasting family memories through fashion-forward designs. As we scale,...