Head of Customer Experience and Operations

2 days ago

new delhi, India Venture Smarter Full time

The Role: Company: Venture SmarterLocation: RemoteSalary: $7,500 – $9,000/month (depending on experience)The RoleAs the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable systems and workflows that support our next phase of growth.ResponsibilitiesCustomer Experience Leadership: Own and continuously improve the end-to-end customer journeyTeam Management: Lead and grow customer success and operations teamsOperational Excellence: Optimize internal workflows, support systems, and service delivery processesRetention and Engagement: Develop strategies to enhance customer satisfaction and reduce churnCross-Functional Collaboration: Partner with Product, Sales, and Marketing to align on priorities and feedbackMetrics & Reporting: Track KPIs, report on performance, and drive data-informed decisionsWhat We OfferCompetitive monthly salary: $7,500 – $9,000Fully remote and flexible work environmentOpportunity to shape the customer journey in a mission-driven, scaling startupHealth benefits, wellness allowance, and ongoing professional developmentInclusive, collaborative, and growth-focused cultureVenture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you'll know we're the place to be.Ideal Profile: Requirements5+ years in customer experience, operations, or related leadership rolesProven experience in building and scaling customer success and operational systemsStrong analytical, problem-solving, and communication skillsComfortable working in a fast-paced, fully remote startup environmentExperience with CRM, CX, and workflow automation tools (e.g., HubSpot, Zendesk, Asana)What's on Offer?Opportunity within a company with a solid track record of performanceFlexible working optionsWork alongside & learn from best in class talent

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