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Workday HR Functional Analyst

3 months ago

Thrissur, India VXI Global Solutions Full time

Job Title: HCM Functional Analyst


About VXI Global Solutions:

At VXI, we are at the forefront of delivering exceptional customer experiences by leveraging cutting-edge technologies and innovative solutions. As a rapidly growing, privately held business services organization, we specialize in providing comprehensive customer management solutions, including contact center and BPO services, omnichannel and multilingual support, and software development. Our dynamic suite of award-winning customer care tools is designed to enhance the entire lifecycle of the customer-care advisor, ensuring high levels of performance and customer satisfaction (VXI).


Responsibilities:

  • Support and maintain the optimal function of all HCM related modules including some combination of: Core HCM, Benefits, Talent and Performance, Learning, Absence, Time Tracking, Recruiting, Payroll and Compensation. This may include deployment, customization, business process configuration, development, maintenance, and upgrades to applications, systems, and modules.
  • Collaborate with cross-functional teams to align HCM processes, maintain data integrity, and ensure system functionality meets departmental needs.
  • Configure the system to meet the evolving needs of the organization. Ensure changes are well-documented, tested, and communicated.
  • Provide technical and functional support for supported departments. When possible, encourage and empower those teams to find solutions and create internal documentation/processes while providing guidance, support and knowledge transfer as needed.
  • Serve as the main point of contact to intake incidents and requests from internal teams and third-party vendors for respective modules. Evaluate requests and provide support, escalating as necessary.
  • Play a key role in managing the scheduled Workday Releases, including reviewing new features, facilitating testing, documentation, configuration, and developing communication materials when necessary.
  • Develop, maintain, and distribute custom reports, dashboards, and analytics to support HR decision-making.
  • Support in maintaining of security roles and permissions within Workday to safeguard sensitive HR data.
  • Act as a change agent and advocate for Workday, focusing on the enhancement of manager and employee self-service capabilities to drive system adoption and promote strategic use, thereby improving overall efficiency and user experience.
  • Proactively identify opportunities for efficiencies related to existing human resources information services and databases, and propose/implement creative solutions.
  • Serve as a Named Support Contact and handle relevant inquiries including maintenance of implementer accounts.


Qualifications:

  • Bachelor’s degree in Human Resources, Information Technology, Business Administration, or related field.
  • Minimum of 3-5 years of experience as a Workday Functional Analyst or similar role.
  • Proven experience in HRIS management and support, specifically with Workday.
  • Functional experience in Human Resources and related concepts, knowledge of HR principles and best practices, and familiarity with Workday modules such as Core HCM, Benefits, Talent and Performance, Learning, Absence, Time Tracking, Security, Reporting, Recruiting, Payroll and Compensation is desirable.


Skills & Attributes:

  • Understanding of HR operational processes and concepts, with the ability to apply this knowledge to optimize Workday configurations and enhance HR functions.
  • In-depth knowledge of Workday HCM and related modules.
  • Strong analytical and problem-solving skills, with a keen attention to detail.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
  • Proficiency in Workday reporting tools and data analysis.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Located in Hyderabad; able to support up to 11:30pm IST.


Preferred Skills:

  • Workday certification(s) in relevant modules preferred.