Customer Support

6 days ago

Coimbatore, India TeachEdison Full time

Company Overview

TeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience through cutting-edge technology. Headquartered in Bangalore, we are committed to driving success in the software development industry.


Job Overview

We are seeking a dedicated Junior Customer Support professional to join our team in Coimbatore. The role requires 1 to 3 years of relevant work experience in customer support and is a full-time position. As a Junior Customer Support representative, you will be the first point of contact for our clients, ensuring they receive exceptional service and support for our products.


Qualifications and Skills

  • Excellent verbal and written communication skills, adaptable to different customer situations.
  • Active Listening (Mandatory skill) to effectively understand customer needs and issues.
  • Strong problem-solving skills, with the ability to think quickly and provide appropriate solutions.
  • Conflict Resolution (Mandatory skill) capabilities to handle challenging situations calmly and effectively.
  • Proficiency in using customer support software and tools to record and manage customer interactions efficiently.
  • Communication (Mandatory skill) skills to explain complex technical concepts in simple terms to non-technical users.
  • A detail-oriented mindset, ensuring accuracy in logging and resolving customer issues.
  • An empathetic approach to customer service, understanding the importance of building positive relationships.


Roles and Responsibilities

  • Serve as the first point of contact for customers seeking assistance with product-related inquiries and issues.
  • Identify and assess customers needs to achieve satisfaction, providing timely and accurate information.
  • Handle customer complaints by providing appropriate solutions and alternatives promptly.
  • Follow up with customers to ensure their technical issues are fully resolved.
  • Maintain detailed records of customer interactions and process customer accounts using support system tools.
  • Collaborate with internal teams to share insights and ensure continuous product improvement.
  • Stay updated with industry knowledge to provide the best possible service to customers.
  • Ensure customer feedback is captured and reported to improve the overall customer experience.

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