Customer Success Manager

3 days ago


New Delhi, India Career Zoom Pte. Ltd. Full time

This is a 6-month contract with our client, a multi-bank supply chain finance fintech providing a simple, secure, efficient, and integrated SaaS based platform with E2E automation, business intelligence, visibility & control of the ecosystem.Roles & Responsibilities1. Sales Support and Client Solutions To lead and grow the flows and volumes to the platform from the vendors. To provide prompt customer service to the vendors on the platform To onboard and grow the number of vendors actively using and transacting on the platform. To coordinate with Anchor teams to get new vendor names To coordinate with Anchor teams to resolve any technical issue they are facing To coordinate with anchor teams to expedite the invoice approvals and increase thevolumes on the platform. Support the Business Development team in identifying new business opportunities andpotential clients. Conduct market research to identify trends, competitive landscape, and potential areas forgrowth. Assist in the preparation of business development proposals and presentations. Coordinate meetings and follow-ups with prospective clients. Maintain strong relationships with clients, ensuring high levels of client satisfaction. To generate small and mid market customers for working capital products. To generate referral revenue form volumes generated from small and midmarketcustomers.Requirements Familiarity with financial and facilities management principles Sales experience in financial products for 3 years Proficient in MS Office and PowerPoint An analytical mind with problem-solving skills Excellent organizational and multitasking abilities A team player with leadership skills BSc/BA in business administration or relative field



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