Customer Success Manager
1 day ago
8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term relationships. Develop a thorough understanding of the customer's business goals, challenges, and objectives. Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions to align Cisco's offerings with customer needs. 2. Adoption and Value Realization Drive product adoption by educating customers on best practices and Cisco’s capabilities. Create adoption plans and success metrics to ensure customers fully utilize Cisco solutions. Monitor and report on key performance indicators (KPIs) to showcase the value delivered by Cisco solutions. 3. Renewals and Growth Collaborate with the Sales and Account teams to identify upselling and cross-selling opportunities. Support renewal discussions by demonstrating ongoing value and resolving concerns. Identify areas for expanding Cisco’s footprint in the customer's ecosystem. 4. Escalation and Advocacy Act as the voice of the customer within Cisco, advocating for their needs and challenges. Manage and resolve escalations by coordinating with internal teams and stakeholders. Provide feedback to Cisco’s product teams to improve offerings based on customer insights. 5. Collaboration and Coordination Work closely with Account Managers, Solution Architects, and Delivery teams to ensure customer success. Coordinate with Technical Assistance Centers (TACs) and Cisco Professional Services for issue resolution and solution implementation. Partner with Cisco’s Partner Success Managers to ensure seamless delivery and support. 6. Enablement and Training Provide resources, training, and knowledge-sharing sessions to help customers maximize their investment. Ensure the customer’s team is self-sufficient by facilitating technical enablement and ongoing learning.
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Customer Success Manager
1 day ago
New Delhi, India Algonomy Full timeROLE :Manager – Customer Success (Open Position – 1) LOCATION :Bangalore REPORTING TO :VP, Customer Success EXPERIENCE :>6 YearsBRIEF DESCRIPTIONAs aClient Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum...
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Customer Success Manager
1 day ago
New Delhi, India ColorTokens Inc. Full timeAbout ColorTokensAt ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
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Customer Success Manager
1 day ago
New Delhi, India Recro Full timeDesignation - Partner Success SpecialistLocation - BangaloreThe Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services,supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assignedimplementations, utilizing...
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Customer Success Manager
1 day ago
New Delhi, India Superset Full timeAssociate Customer Success Manager at SupersetWho are we?Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring automation platform for employers.We are a Blume Ventures backed startup and, now backed by Great Learning, simplifying the graduate recruitment market in India in...
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Fundamento - Manager - Customer Success
3 days ago
New Delhi, India Fundamento.ai Full timeAbout FundamentoWe're on a mission to reinvent how enterprises talk to their customersAt Fundamento, we're building voice agents that are transforming how India's biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard,...
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Customer success manager
3 weeks ago
New Delhi, India Fundamento Full timeSr. Solutions Architect South Delhi (Work from Office) | Full-Time About FundamentoWe’re on a mission to reinvent how enterprises talk to their customersAt Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero Fin Corp, Shriram Finance and Jio Financial Services- talk to their customers....
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Customer Success Manager
2 weeks ago
Delhi, Gurugram, NCR, New Delhi, India GET Paz Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Success ManagerAbout Insurtech: In the vast landscape of insurance, innovation is the heartbeat of change. At Insurtech, we're reshaping the insurance experience from the ground up, integrating technology to revolutionize how employers safeguard their workforce. With an eye on holistic health and well-being, we're pioneering 360-degree health and...
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Customer Success Manager
3 weeks ago
New Delhi, India Fundamento Full timeSr. Solutions Architect South Delhi (Work from Office) | Full-Time About FundamentoWe’re on a mission to reinvent how enterprises talk to their customersAt Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers....
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Customer Success Manager
3 weeks ago
New Delhi, India Fundamento Full timeSr. Solutions Architect South Delhi (Work from Office) | Full-Time About FundamentoWe’re on a mission to reinvent how enterprises talk to their customersAt Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers....
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Customer Success Manager
3 weeks ago
New Delhi, India Fundamento Full timeSr. Solutions Architect South Delhi (Work from Office) | Full-Time About FundamentoWe’re on a mission to reinvent how enterprises talk to their customersAt Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers....
