Customer Success Manager
2 days ago
In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic relationship management of a Customer Success Manager (CSM) with the project execution expertise of a Project Manager. You'll be responsible for ensuring customer success throughout the entire lifecycle, from onboarding to ongoing optimization.We’re looking for a Customer Success Manager (CSM) with a passion for driving value, creating impact, and helping clients succeed — specifically in theOracle Fusion HCMspace.Job Responsibilities:Acting as a trusted advisor, understanding customer needs and goals Ownership of multiple project accounts Proactively identifying and resolving customer(s) issues Handling the Project Team and ensuring Project Deliverables Monitoring customer health and proactively addressing churn risk Tracking key customer success metrics and reporting on progress Educating customers on best practices Work directly with the Project Team to plan and execute scheduled activities. Create and execute project work plans and revise them as appropriate to meet changing needs and requirements. Actively monitor and track progress toward objectives and project scope, Plan and schedule project timelines and milestones. Identify tasks and resources needed, assign individual responsibilities, and manage resources on assigned tasks. Facilitate team and user meetings effectively. Ensure project documents are complete, current, and stored appropriately. Identifying upsell and cross-sell opportunities to increase customer lifetime valueRequired Experience:8 - 12 Years' experience working in Oracle Landscape. Strong communication and interpersonal skills Ability to build trust and rapport with customers Excellent problem-solving and analytical skills Proactive and resourceful approach Deep understanding of the company's product or service Customer-centric mindset Proven experience in customer success or project management (or both) Strong understanding of project management methodologies (e.g., Agile, Waterfall) Excellent communication, interpersonal, and relationship-building skills Ability to manage multiple priorities and deadlines in a fast-paced environment Proactive, resourceful, and data-driven approach to problem-solving Deep understanding of the company's product or service Strong interpersonal skills. Strong track record of meeting project objectives. Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.This role is ideal for a highly motivated and organized individual who thrives in a customer-centric environment. You'll have the opportunity to wear two hats, driving project success while fostering long-lasting customer relationships (it involves 80% delivery and 20% sales)
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Customer Success Manager
1 week ago
New Delhi, India Servion Global Solutions Full time8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term relationships....
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Customer Success Manager
1 week ago
New Delhi, India Algonomy Full timeROLE :Manager – Customer Success (Open Position – 1) LOCATION :Bangalore REPORTING TO :VP, Customer Success EXPERIENCE :>6 YearsBRIEF DESCRIPTIONAs aClient Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum...
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Customer Success Manager
4 days ago
New Delhi, India Algonomy Full timeROLE :Manager – Customer Success (Open Position – 1)LOCATION :Bangalore REPORTING TO :VP, Customer Success EXPERIENCE :>6 YearsBRIEF DESCRIPTIONAs aClient Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum...
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Customer Success Manager
1 week ago
New Delhi, India ColorTokens Inc. Full timeAbout ColorTokensAt ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
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Customer Success Manager
4 days ago
New Delhi, India ColorTokens Inc. Full timeAbout ColorTokens AtColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edgeColorTokens Xshield™ platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
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Customer Success Manager
2 days ago
New Delhi, India ColorTokens Inc. Full timeAbout ColorTokensAtColorTokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edgeColorTokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
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Customer Success Manager
2 days ago
New Delhi, India Signzy Full timeCustomer Success ManagerLocation: Mumbai, Pune, and Navi MumbaiRole Type: HybridKnow Us Better:Signzy is a digital trust system. We provide identification, background checks, forgerydetection and contract management systems which enable contracting in a trustable,safe, legal, and convenient manner. Our biometric user authentication system andblockchain-based...
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Customer Success Manager
5 minutes ago
New Delhi, India Recro Full timeDesignation - Partner Success Specialist Location - BangaloreThe Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned implementations,...
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Customer Success Manager
1 week ago
New Delhi, India Recro Full timeDesignation - Partner Success SpecialistLocation - BangaloreThe Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services,supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assignedimplementations, utilizing...
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Customer Success Manager
1 week ago
New Delhi, India Superset Full timeAssociate Customer Success Manager at SupersetWho are we?Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring automation platform for employers.We are a Blume Ventures backed startup and, now backed by Great Learning, simplifying the graduate recruitment market in India in...
