Customer Success Manager

Designation - Partner Success SpecialistLocation - BangaloreThe Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services,supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assignedimplementations, utilizing efficiency tools to impact large numbers of educators with planned outreach. The Partner Success Specialist is also responsiblefor providing responsive service to educators in need of assistance with various aspects of their program implementation. The Partner Success Specialistpartners with internal team members to provide best-in-class service to our educators.The impact you’ll have:Utilize account support plans, efficiency tools, and processes to provide a stellar educator support experience, including on-going proactivecommunication and timely responsiveness to evolving educator needs to ensure strong implementationsConsistently use outlined tools and processes to ensure your assigned educator accounts are set-up for successful implementation from the start,partnering with internal team members to efficiently and effectively onboard all accounts within expected timeframe and establish a clear plan forimplementing the programUtilize implementation health data to identify areas of concern within implementations and address those areas of concern with both internal teammembers and educatorsMake effective use of efficiency tools and processes to guide educators in analyzing student performance and growth data in the i-Ready ConnectplatformDemonstrate a basic level of proficiency in manipulating i-Ready Assessment and Instruction data in Excel to assist educators in better understandingtheir implementation successFulfill ad hoc reporting needs in support of specific implementation requests, as needed based on territory requirementsHelp secure renewals of your assigned accounts through the development of strong relationships with key decision makers and providing high-quality service for educatorsIdentify potential opportunities for product expansion within existing implementations, partnering with sales team members to further expand ourimpact in these accountsSupport territory pilot strategy with new and existing users to achieve a strong conversion rateIncorporate our company Diversity, Equity, and Inclusion messaging in internal and educator-facing conversationsWho we’re looking for:You have an Associate’s Degree or equivalent experienceYou have 1 year or more experience in customer service, sales, or teaching (or a combination)You have a combination of education and experience that proves competency in the requirements of the roleYou are proficient with Programs and Applications like Outlook, SalesForce.com, Microsoft Office Suite products (Word, Excel, PowerPoint,MS365)You have strong listening and communication skills – both oral and writtenYou have strong interpersonal and customer centric skills – build trust and dependabilityYou are an ongoing learner – able to learn and incorporate new and complex concepts quicklyYou are results oriented – follow through to complete assignments , a self-starter, and able to work independently, with some direction andcollaboratively, in a team environmentYou possess a high attention to detail and ability to follow complicated directionsYou are effective decision making, ownership, and accountability, and able to handle ambiguity and favorably navigate stressful situations andpressing deadlinesYou demonstrate integrity, ethical standards, and a professional demeanorYou employ strong organizational and time management skills, along with the ability to prioritize tasks based on importanceYou feel comfortable in a fast-paced environmentYou exhibit excellent problem solving and analytical capabilityPreferred, but not required:Bachelor’s Degree in Education or Marketing/Business2 years or more experience in customer success, sales, or teaching (or a combination)Previous experience as a K-12 Educator, in Education Sales, or in Customer ManagementPrevious experience supporting customers via virtual meetings in the United States