Operations Manager

18 hours ago


Pune, Maharashtra, India Mantras2Success Full time

Designation: Manager – Operations (NBFC)

Product: LAP/ Business Loan

Location: Pune

Experience: 5+Years

Salary: Best in Industry

Description:

Role Overview

As Operations Manager, you will play a pivotal role in building and scaling the company's core operations. This includes managing the full loan lifecycle, setting up systems and processes, and ensuring compliance with regulatory guidelines. We are seeking a hands-on, process-driven professional with deep expertise in lending operations and customer servicing.

Key Responsibilities

1. Loan Operations Management

- Play a key role in the implementation and configuration of the Loan Origination System (LOS) and Loan Management System (LMS)

- Manage the entire loan life cycle end-to-end-from application intake, document verification, KYC/C-KYC checks, underwriting coordination, and disbursal to post-disbursal servicing.

- Liaise with credit, legal, compliance, and technology teams to ensure smooth and compliant processing.

- Define and implement SOPs aligned with RBI guidelines and industry best practices.

2. Disbursement & Repayment

- Ensure timely, accurate loan disbursals via IMPS/NEFT/RTGS and integrated banking channels/payment gateways.

- Monitor and manage repayments through NACH, UPI, and digital platforms.

- Coordinate with the finance team for fund movement tracking and ledger entries.

3. Vendor & Partner Management

- Manage key vendor relationships, including LMS providers, KYC partners, collection agencies, and payment gateways.

- Define SLAs, track performance, and ensure accountability.

4. Process Improvement & MIS Reporting

- Identify opportunities to optimize TAT, accuracy, and cost-efficiency across operations.

- Develop and maintain MIS reports, operational dashboards, and trackers for leadership review.

5. Customer Service

- Handle backend support for customer queries, service requests, grievance redressal, and account statements.

- Implement SOPs for onboarding, servicing, and complaint resolution.

Preferred Technical Skills

- Proficient in MS Excel for operations tracking and reconciliation.

- Familiarity with LOS, LMS, payment gateways, and basic API workflows will be an added advantage.

Experience Requirements:

- MBA with 5+ years of post-qualification experience in Operation role

- Prior experience with NBFCs in the MSME lending space is essential.

- Proven expertise in operations of business loans, loans against property (LAP), equipment loans, and supply chain finance.

Key Skills

- Process design and SOP creation

- Strong coordination with cross-functional teams and external partners

- Operational audit readiness and compliance adherence

- Excellent verbal and written communication

- Up-to-date knowledge of RBI's digital lending and data governance norms

Work Timings:

9.00 AM to 6.00 PM (Monday through Friday)

Client Details :

The company (a U.S based small business lender) is a newly established, credit-focused NBFC (Non-Banking Financial Company) in India, committed to expanding access to finance for MSMEs and underserved retail borrowers across the country.

The company mission is to build a modern, tech-enabled lending platform that delivers responsible, scalable credit solutions, helping to close the financial inclusion gap in India's emerging markets.


  • Technical Trainer

    4 weeks ago


    Pune, Maharashtra, India Field Operations Full time

    Job DescriptionLocation: Pune, Maharashtra, IndiaJob ID: 83306We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, youll discover meaningful work that enhances quality of life for communities,...

  • Manager - Operations

    4 weeks ago


    Pune, Maharashtra, India MRO Full time

    Manager Operations ROI oversees the operational performance and strategic direction of offshore healthcare processes, ensuring efficiency, quality, and compliance.This role involves leading teams, managing client relationships, and driving continuous improvement in a fast-paced, global environment.Manager Operations is a key leadership position that requires...

  • Operations Manager

    7 days ago


    Pune, Maharashtra, India Mantras2Success Full time

    Designation: Manager – Operations (NBFC)Product: LAP/ Business LoanLocation: PuneExperience: 5+YearsSalary: Best in IndustryDescription:Role OverviewAs Operations Manager, you will play a pivotal role in building and scaling the company's core operations. This includes managing the full loan lifecycle, setting up systems and processes, and ensuring...

  • Operations Manager

    3 days ago


    Pune, Maharashtra, India Mantras2Success Full time

    Manager – Operations (NBFC) Product: LAP/ Business Loan Experience: 5+Years As Operations Manager, you will play a pivotal role in building and scaling the company's core operations. This includes managing the full loan lifecycle, setting up systems and processes, and ensuring compliance with regulatory guidelines. We are seeking a hands-on,...

  • Operations Manager

    1 week ago


    Pune, Maharashtra, India Mantras2Success Full time

    Designation: Manager – Operations (NBFC) Product: LAP/ Business Loan Location: Pune Experience: 5+Years Salary: Best in Industry Description: Role Overview As Operations Manager, you will play a pivotal role in building and scaling the company's core operations. This includes managing the full loan lifecycle, setting up systems and processes, and...

  • Operations Manager

    1 day ago


    Pune, Maharashtra, India beBeeOperations Full time ₹ 40,01,000 - ₹ 50,10,000

    Job Description:We are seeking an experienced professional to assume the role of Unit Operations Head. This key position is crucial in driving day-to-day hospital operations, ensuring process excellence, and maximizing productivity.This individual will be responsible for designing and implementing process improvement plans to enhance patient inflow and...

  • Operations Manager

    14 hours ago


    Pune, Maharashtra, India beBeeoperations Full time US$ 90,000 - US$ 1,20,000

    Business Operations ManagerWe are seeking a seasoned Business Operations Manager to join our team. The ideal candidate will have a strong background in ITIL and Unix/Linux, with experience in CI/CD pipelines, DevOps tools, and monitoring software.

  • Operations Manager

    11 hours ago


    Pune, Maharashtra, India Mantras2Success Full time

    Designation: Manager – Operations (NBFC) Product: LAP/ Business LoanLocation: PuneExperience: 5+YearsSalary: Best in IndustryDescription:Role OverviewAs Operations Manager, you will play a pivotal role in building and scaling the company's core operations. This includes managing the full loan lifecycle, setting up systems and processes, and ensuring...

  • Operations Manager

    2 days ago


    Pune, Maharashtra, India beBeeResponsibility Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OpportunityWe are seeking a talented individual to lead our Pantry FC operations.This role requires someone with strong leadership skills, who can effectively manage end-to-end operations for a 3P operated pantry FC.The successful candidate will be responsible for planning and executing the launch of the FC, ramping up the site to necessary processing...

  • Operations Manager

    5 days ago


    Pune, Maharashtra, India beBeeAdministration Full time ₹ 8,00,000 - ₹ 10,00,000

    Job OverviewThis full-time administration professional will manage day-to-day tasks, including office operations and procurement activities. The ideal candidate will have experience in coordinating administrative support and providing basic knowledge of MS Office.The successful candidate will work closely with employees to collect inputs, feedback, and...