Operations Manager

3 weeks ago

Pune, Maharashtra, India Mantras2Success Full time

Designation: Manager – Operations (NBFC)

Product: LAP/ Business Loan

Location: Pune

Experience: 5+Years

Salary: Best in Industry

Description:

Role Overview

As Operations Manager, you will play a pivotal role in building and scaling the company's core operations. This includes managing the full loan lifecycle, setting up systems and processes, and ensuring compliance with regulatory guidelines. We are seeking a hands-on, process-driven professional with deep expertise in lending operations and customer servicing.

Key Responsibilities

1. Loan Operations Management

- Play a key role in the implementation and configuration of the Loan Origination System (LOS) and Loan Management System (LMS)

- Manage the entire loan life cycle end-to-end-from application intake, document verification, KYC/C-KYC checks, underwriting coordination, and disbursal to post-disbursal servicing.

- Liaise with credit, legal, compliance, and technology teams to ensure smooth and compliant processing.

- Define and implement SOPs aligned with RBI guidelines and industry best practices.

2. Disbursement & Repayment

- Ensure timely, accurate loan disbursals via IMPS/NEFT/RTGS and integrated banking channels/payment gateways.

- Monitor and manage repayments through NACH, UPI, and digital platforms.

- Coordinate with the finance team for fund movement tracking and ledger entries.

3. Vendor & Partner Management

- Manage key vendor relationships, including LMS providers, KYC partners, collection agencies, and payment gateways.

- Define SLAs, track performance, and ensure accountability.

4. Process Improvement & MIS Reporting

- Identify opportunities to optimize TAT, accuracy, and cost-efficiency across operations.

- Develop and maintain MIS reports, operational dashboards, and trackers for leadership review.

5. Customer Service

- Handle backend support for customer queries, service requests, grievance redressal, and account statements.

- Implement SOPs for onboarding, servicing, and complaint resolution.

Preferred Technical Skills

- Proficient in MS Excel for operations tracking and reconciliation.

- Familiarity with LOS, LMS, payment gateways, and basic API workflows will be an added advantage.

Experience Requirements:

- MBA with 5+ years of post-qualification experience in Operation role

- Prior experience with NBFCs in the MSME lending space is essential.

- Proven expertise in operations of business loans, loans against property (LAP), equipment loans, and supply chain finance.

Key Skills

- Process design and SOP creation

- Strong coordination with cross-functional teams and external partners

- Operational audit readiness and compliance adherence

- Excellent verbal and written communication

- Up-to-date knowledge of RBI's digital lending and data governance norms

Work Timings:

9.00 AM to 6.00 PM (Monday through Friday)

Client Details :

The company (a U.S based small business lender) is a newly established, credit-focused NBFC (Non-Banking Financial Company) in India, committed to expanding access to finance for MSMEs and underserved retail borrowers across the country.

The company mission is to build a modern, tech-enabled lending platform that delivers responsible, scalable credit solutions, helping to close the financial inclusion gap in India's emerging markets.

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