Lead Salesforce OMS Integration Consultant

4 days ago

Pune, India Haparz Full time

Job Description :- Lead the technical design and end-to-end implementation of Salesforce Order Management (SOM) solutions.- Architect and all the SOM related Objects and Workflows.- Design and build orchestration flows for order capture, fulfilment, cancellation, return, and payment processing.- Develop and maintain automation using Flow, Apex, and Composite APIs for complex order lifecycle management.- Integrate SOM with external systems (ERP, WMS, Payment Gateways, SFCC, etc.) using REST/SOAP APIs and middleware.- Create scalable data models and ensure data integrity across order transactions.- Collaborate with architects, developers, QA, and business teams to deliver technical solutions aligned with business goals.- Provide hands-on leadership and mentorship to developers, conduct code reviews, and enforce best practices.- Monitor system performance and troubleshoot issues across orchestration flows and API interactions.- Stay current with Salesforce SOM feature releases and recommend adoption strategies.- Define and implement custom logic for split shipments, fulfilment routing, order holds, backorders, partial returns, and refund processing.- Build robust automation and extensibility using Salesforce Flows, Apex triggers, batch/Queue jobs, Lightning Components, and Platform Events.- Analyse production issues, perform root cause analysis, and implement long-term fixes and system optimizations.- Drive system monitoring, observability, and proactive alerting around key order flows and service interactions.- Contribute to sprint planning, backlog grooming, and Agile ceremonies as a technical leader.Technical Skills : - Strong hands-on experience with Salesforce Order Management (SOM) architecture and data model.Expertise in : - Apex, LWC (Lightning Web Components), SOQL, SOSL, Aura.- Flow Builder, Process Builder (legacy), and Orchestration Flow Designer.- Platform Events and Change Data Capture (CDC).- Experience with Composite API, Named Credentials, and secure API integration practices.- Proficiency in configuring and customizing SOM orchestration flows for order lifecycle events.- Experience with integrations (REST/SOAP) to ERP, payment providers, and logistics systems.- Experience with OAuth2, JWT, and named credential-based auth flows for secure communication.- Familiarity with Salesforce Core Clouds (Service Cloud, Commerce Cloud B2C/B2B, or Sales Cloud).- Deep understanding of order-related processes : fulfilment, splitting, holds, returns, exchanges, and adjustments.- Strong experience with Salesforce DX, Git, CI/CD pipelines.- Understanding of PCI compliance, SCA (Strong Customer Authentication), and fraud management in order transactions.- Knowledge of common middleware tools (e.g., MuleSoft, Dell Boomi) is a plus.- Salesforce certifications such as Order Management Accredited Professional, PD1/PD 2, or Integration Architecture Designer are preferred. (ref:hirist.tech)

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