Salesforce Consultant

2 days ago

Pune, Maharashtra, India Gloify Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role - Salesforce Consultant

Location - Pune

Experience - 3 to 8 years

  • Gather and analyze business requirements for 
    Sales Cloud
     (Leads, Opportunities, Forecasting, Pipeline Management) and 
    Service Cloud
     (Case Management, Knowledge Base, Omni-Channel, CTI integrations).
  • Configure and customize Salesforce objects, workflows, process builders, validation rules, and flows.
  • Implement and support features like 
    Lead Assignment, Opportunity Management, Sales Forecasting, Campaign Management, Service Console, Entitlements, SLAs, and Knowledge Articles
    .
  • Develop Apex classes, triggers, Lightning components (LWC), and Visualforce pages where required.
  • Integrate Salesforce with third-party systems (REST/SOAP APIs, middleware tools).
  • Work closely with Sales, Service, and IT teams to ensure smooth CRM adoption.
  • Conduct end-user training and create documentation for functional processes.
  • Manage data migration, cleansing, and deduplication.
  • Ensure compliance with Salesforce security model (Profiles, Roles, Permission Sets, Sharing Rules).
  • Participate in Agile ceremonies (sprint planning, daily stand-ups, retrospectives) and ensure timely delivery.

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