Salesforce Sales

4 days ago

Pune, Maharashtra, India TESTQ TECHNOLOGIES LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Overview

We are looking for a skilled Salesforce Sales & Service Cloud professional to design, implement, and optimize CRM solutions that enhance customer experience, streamline sales operations, and improve service management. The ideal candidate should have hands-on Salesforce configuration and customization experience, strong business process understanding, and excellent stakeholder engagement skills.

Key Responsibilities

  • Gather and analyze business requirements for Sales Cloud (Leads, Opportunities, Forecasting, Pipeline Management) and Service Cloud (Case Management, Knowledge Base, Omni-Channel, CTI integrations).
  • Configure and customize Salesforce objects, workflows, process builders, validation rules, and flows.
  • Implement and support features like Lead Assignment, Opportunity Management, Sales Forecasting, Campaign Management, Service Console, Entitlements, SLAs, and Knowledge Articles.
  • Develop Apex classes, triggers, Lightning components (LWC), and Visualforce pages where required.
  • Integrate Salesforce with third-party systems (REST/SOAP APIs, middleware tools).
  • Work closely with Sales, Service, and IT teams to ensure smooth CRM adoption.
  • Conduct end-user training and create documentation for functional processes.
  • Manage data migration, cleansing, and deduplication.
  • Ensure compliance with Salesforce security model (Profiles, Roles, Permission Sets, Sharing Rules).
  • Participate in Agile ceremonies (sprint planning, daily stand-ups, retrospectives) and ensure timely delivery.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3+ years of Salesforce CRM experience, with at least 2+ years in Sales & Service Cloud implementations.
  • Strong knowledge of Salesforce standard objects (Leads, Accounts, Contacts, Opportunities, Cases, Knowledge, Entitlements).
  • Experience with Apex, SOQL, Lightning Web Components (LWC), Flows, APIs.
  • Good understanding of Omni-Channel, CTI integrations, and Case Management.
  • Experience in Salesforce configurations, workflows, validation rules, and automation.
  • Salesforce Certifications preferred:
  • Salesforce Administrator (ADM 201)
  • Salesforce Sales Cloud Consultant
  • Salesforce Service Cloud Consultant

Good to Have

  • Knowledge of CPQ, Field Service Lightning, or Marketing Cloud.
  • Experience with Agile/Scrum methodology.
  • Exposure to AppExchange apps.

Soft Skills

  • Strong communication and stakeholder management.
  • Analytical mindset with problem-solving ability.
  • Ability to work independently and as part of a cross-functional team.

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