Salesforce Sales

7 days ago

Pune, Maharashtra, India Gloify Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role Overview

We are looking for a skilled 
Salesforce Sales & Service Cloud professional
 to design, implement, and optimize CRM solutions that enhance customer experience, streamline sales operations, and improve service management. The ideal candidate should have 
hands-on Salesforce configuration and customization experience
, strong business process understanding, and excellent stakeholder engagement skills.

Key Responsibilities

  • Gather and analyze business requirements for 
    Sales Cloud
     (Leads, Opportunities, Forecasting, Pipeline Management) and 
    Service Cloud
     (Case Management, Knowledge Base, Omni-Channel, CTI integrations).
  • Configure and customize Salesforce objects, workflows, process builders, validation rules, and flows.
  • Implement and support features like 
    Lead Assignment, Opportunity Management, Sales Forecasting, Campaign Management, Service Console, Entitlements, SLAs, and Knowledge Articles
    .
  • Develop Apex classes, triggers, Lightning components (LWC), and Visualforce pages where required.
  • Integrate Salesforce with third-party systems (REST/SOAP APIs, middleware tools).
  • Work closely with Sales, Service, and IT teams to ensure smooth CRM adoption.
  • Conduct end-user training and create documentation for functional processes.
  • Manage data migration, cleansing, and deduplication.
  • Ensure compliance with Salesforce security model (Profiles, Roles, Permission Sets, Sharing Rules).
  • Participate in Agile ceremonies (sprint planning, daily stand-ups, retrospectives) and ensure timely delivery.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3+ years of Salesforce CRM experience
    , with at least 2+ years in 
    Sales & Service Cloud
     implementations.
  • Strong knowledge of 
    Salesforce standard objects
     (Leads, Accounts, Contacts, Opportunities, Cases, Knowledge, Entitlements).
  • Experience with 
    Apex, SOQL, Lightning Web Components (LWC), Flows, APIs
    .
  • Good understanding of 
    Omni-Channel, CTI integrations, and Case Management
    .
  • Experience in 
    Salesforce configurations, workflows, validation rules, and automation
    .
  • Salesforce Certifications preferred:
  • Salesforce Administrator (ADM 201)
  • Salesforce Sales Cloud Consultant
  • Salesforce Service Cloud Consultant

Good to Have

  • Knowledge of CPQ, Field Service Lightning, or Marketing Cloud.
  • Experience with Agile/Scrum methodology.
  • Exposure to AppExchange apps.

Soft Skills

  • Strong communication and stakeholder management.
  • Analytical mindset with problem-solving ability.
  • Ability to work independently and as part of a cross-functional team.

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