Salesforce Sales
6 days ago
Role Overview
We are looking for a skilled 
Salesforce Sales & Service Cloud professional
 to design, implement, and optimize CRM solutions that enhance customer experience, streamline sales operations, and improve service management. The ideal candidate should have 
hands-on Salesforce configuration and customization experience
, strong business process understanding, and excellent stakeholder engagement skills.
Key Responsibilities
- Gather and analyze business requirements for 
 Sales Cloud
 (Leads, Opportunities, Forecasting, Pipeline Management) and
 Service Cloud
 (Case Management, Knowledge Base, Omni-Channel, CTI integrations).
- Configure and customize Salesforce objects, workflows, process builders, validation rules, and flows.
- Implement and support features like 
 Lead Assignment, Opportunity Management, Sales Forecasting, Campaign Management, Service Console, Entitlements, SLAs, and Knowledge Articles
 .
- Develop Apex classes, triggers, Lightning components (LWC), and Visualforce pages where required.
- Integrate Salesforce with third-party systems (REST/SOAP APIs, middleware tools).
- Work closely with Sales, Service, and IT teams to ensure smooth CRM adoption.
- Conduct end-user training and create documentation for functional processes.
- Manage data migration, cleansing, and deduplication.
- Ensure compliance with Salesforce security model (Profiles, Roles, Permission Sets, Sharing Rules).
- Participate in Agile ceremonies (sprint planning, daily stand-ups, retrospectives) and ensure timely delivery.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3+ years of Salesforce CRM experience
 , with at least 2+ years in
 Sales & Service Cloud
 implementations.
- Strong knowledge of 
 Salesforce standard objects
 (Leads, Accounts, Contacts, Opportunities, Cases, Knowledge, Entitlements).
- Experience with 
 Apex, SOQL, Lightning Web Components (LWC), Flows, APIs
 .
- Good understanding of 
 Omni-Channel, CTI integrations, and Case Management
 .
- Experience in 
 Salesforce configurations, workflows, validation rules, and automation
 .
- Salesforce Certifications preferred:
- Salesforce Administrator (ADM 201)
- Salesforce Sales Cloud Consultant
- Salesforce Service Cloud Consultant
Good to Have
- Knowledge of CPQ, Field Service Lightning, or Marketing Cloud.
- Experience with Agile/Scrum methodology.
- Exposure to AppExchange apps.
Soft Skills
- Strong communication and stakeholder management.
- Analytical mindset with problem-solving ability.
- Ability to work independently and as part of a cross-functional team.
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