Salesforce Consultant

4 weeks ago

Pune India Gloify Full time

Job Description Role - Salesforce Consultant Location - Pune Experience - 3 to 8 years - Gather and analyze business requirements forSales Cloud(Leads, Opportunities, Forecasting, Pipeline Management) andService Cloud(Case Management, Knowledge Base, Omni-Channel, CTI integrations). - Configure and customize Salesforce objects, workflows, process builders, validation rules, and flows. - Implement and support features likeLead Assignment, Opportunity Management, Sales Forecasting, Campaign Management, Service Console, Entitlements, SLAs, and Knowledge Articles. - Develop Apex classes, triggers, Lightning components (LWC), and Visualforce pages where required. - Integrate Salesforce with third-party systems (REST/SOAP APIs, middleware tools). - Work closely with Sales, Service, and IT teams to ensure smooth CRM adoption. - Conduct end-user training and create documentation for functional processes. - Manage data migration, cleansing, and deduplication. - Ensure compliance with Salesforce security model (Profiles, Roles, Permission Sets, Sharing Rules). - Participate in Agile ceremonies (sprint planning, daily stand-ups, retrospectives) and ensure timely delivery.

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