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PropChk - Customer Success Specialist
2 months ago
- Hey there, future rockstars Ever heard of PropChk? We're not just any property inspection company - we're India's leading champs in the game With our footprints across Delhi NCR, Mumbai, Bangalore, Pune, and Hyderabad, we've been shaking things up since day one.
- In just 2.5 years, we've strutted through over 7000 inspections, earning ourselves quite the rep in both B2C and B2B circles.
- Now, we're not ones to pat ourselves on the back (okay, maybe a little), but we're on a turbo-charged growth spree - doubling our team size like it's nobody's business.
- Why? Because we believe the heart of any epic saga lies in its heroes - that's you, potential unicorn wranglers If you've got the passion, the drive, and a sprinkle of magic to fuel our journey to the stars, then PropChk is your new home sweet home.
- Join us and let's paint the town red (and green and blue and yellow - you get the picture) We've got spots aplenty waiting for legends like you.
- What are you waiting for? Let's make unicorns fly together Multiple Vacancies, unlimited fun.
Job Overview:.
We are seeking a proactive and customer-centric individual to join our team as a Customer Success Executive.
The primary responsibility of this role will be to ensure customer satisfaction and engagement post-sales and service interactions.
The incumbent will play a pivotal role in gathering feedback, testimonials, reviews, and references to enhance our customer relationships and brand reputation.
Key Responsibilities:.
- Collect Post-Sales Feedback: Engage with customers after the sales process to gather insights on their experience, addressing any concerns, and ensuring satisfaction with the product/service.
- Gather Post-Service Feedback: Connect with customers following service interactions, seeking feedback to assess the quality of service provided and identifying areas for improvement.
- Solicit Video Testimonials: Proactively request customers to provide video testimonials, showcasing their positive experiences with our offerings.
- Encourage Ratings and Reviews on Google: Prompt customers to rate our services and write reviews on Google, contributing to our online reputation and visibility.
- Seek References: Request satisfied customers to provide references, aiding in building credibility and trust within our customer network.
Requirements:.
- Previous experience in a customer-facing role, preferably in customer success, account management, or similar fields.
- Strong communication and interpersonal skills with an ability to engage effectively with customers.
- Excellent persuasion and negotiation abilities to encourage customer participation in providing feedback and testimonials.
- Familiarity with CRM software and tools for tracking and managing customer interactions.
- Goal-oriented mindset with a focus on delivering exceptional customer experiences.
