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User Assistance Developer

4 weeks ago

Bengaluru, India SAP Full time

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do:

In SAP, Technical Writers are called User Assistance Developers, because that’s what you do – you assist the users of our software. 

In a nutshell, your job as a Technical Writer (User Assistance Developer) will be to understand how the software works, become familiar with different types of consumers of documentation, defined as SAP personas, and then formulate complex technical information into user-friendly documentation. 

The Role: 

Technical Writers in SAP S/4HANA Public Cloud teams work with developers and product owners on defining what information needs to be passed on to users, to ensure that they can fully leverage the software for their business needs. Once you’ve gathered the information, you’ll formulate it in English in different formats (as a release notes announcement or a detailed instruction). After the information has reached the users, your job will be to listen to their feedback and see what can be improved.

Additionally, you will participate in shaping the UI and UX of the team by defining labels, informational messages, and other in-app text. 

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

 Degree in Technical Writing, IT, Business Studies or a related subject or, alternatively, a language-based university degree  Excellent written and spoken skills in English.   Outstanding communication, writing, and grammar skills.  Ability to work to deadlines, deliver on time, and ensure high quality  Interest in software development. Self-motivated team player  Willingness to acquire comprehensive product knowledge and learn new skills  Knowledge of Content Management Systems (DITA) is a plus

What you bring:

Around  5-8  years  of experience in technical writing, content writing, or journalism.  The ability to synthesize technical information into a user-friendly written text.  Excellent knowledge of English grammar and vocabulary (focus on software terminology).  Technical abilities:  The ability to manually test software to understand the behavior to be documented.  Willingness to learn to use highly configurable software and understand its complexities.  The ability to differentiate backend from frontend processes. 

Additional skills required for the role: Familiarity with the agile methodology. Understanding software development processes. Experience with writing in-app text (labels, button names, tooltips, messages, etc.). The ability to formulate a text for different types of users. 

Meet your team:

The Product Services UA team is based out of Bangalore and supports the development teams in Public Cloud ERP. We support different LOB’s in Public Cloud like Operational Manufacturing, EPPM, Q2C, Transportation Management, and Tools and Delivery.

The User Assistance team creates a knowledge powerhouse to address the growing market, by centralizing user assistance and translation to innovate and reimagine a consistent public cloud end-to-end experience for our customers and users.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.