User Assistance Developer 3

1 week ago

Bengaluru, Karnataka, India Oracle Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description
Responsible for designing, developing, and maintaining user assistance and product documentation for Oracle Cloud Infrastructure. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implement new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Partner with engineering teams who create features while you produce accompanying documentation from blank pages using mock ups, informational pages, product descriptions, demos, and your own hands-on testing in the OCI Console.

Responsibilities
Create a variety of user assistance for your assigned OCI services and other products, which may include documentation, tutorials, videos, embedded help in UI, sample code, eBooks, and infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management. Respond to customer feedback and act as Subject Matter Expert (SME) for technical documentation on assigned OCI services. Participate in internal task forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis.

Qualifications
Career Level - IC3

About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation- or by calling in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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